# How to improve incident triaging for better organization-wide incident response

DevFeed: [How to improve incident triaging for better organization-wide incident response](<https://devfeed.tech/articles/how-to-improve-incident-triaging-for-better-organization-wide-incident-response-12051.md>)

Original publisher: [Read original article](<https://incident.io/blog/understanding-incident-triage>)

Author: Luis Gonzalez

Published: 2023-04-01T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>)

Tags: [false-positives](<https://devfeed.tech/tags/false-positives.md>), [how-to](<https://devfeed.tech/tags/how-to.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>)

## AI overview

The article explains incident triage as an early step in the incident response lifecycle. It describes how responders investigate potential incidents, assess their scope and impact, distinguish genuine incidents from non-issues, and prioritize resources accordingly.

## Source excerpt

Incident triage is a key step in the incident response process, as it helps to avoid false positives and confirm the legitimacy and severity of incidents.