# How to migrate your paging tool without breaking your team

DevFeed: [How to migrate your paging tool without breaking your team](<https://devfeed.tech/articles/how-to-migrate-your-paging-tool-without-breaking-your-team-11806.md>)

Original publisher: [Read original article](<https://incident.io/blog/how-to-migrate-your-paging-tool-without-breaking-your-team>)

Author: Eryn Carman

Published: 2026-03-20T14:32:18Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [migration](<https://devfeed.tech/topics/migration.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>), [incident](<https://devfeed.tech/topics/incident.md>), [Slack](<https://devfeed.tech/topics/slack.md>), [systems](<https://devfeed.tech/topics/systems.md>)

Tags: [engineering](<https://devfeed.tech/tags/engineering.md>), [how-to](<https://devfeed.tech/tags/how-to.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [migration](<https://devfeed.tech/tags/migration.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [scope](<https://devfeed.tech/tags/scope.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [systems](<https://devfeed.tech/tags/systems.md>), [tools](<https://devfeed.tech/tags/tools.md>), [workflow](<https://devfeed.tech/tags/workflow.md>)

## AI overview

This article presents a framework for migrating an engineering team's on-call and paging system without disrupting critical incident response. It argues that migration should be used to improve the broader incident-management workflow, including triage, communication, coordination, status updates, and postmortems, rather than simply replacing one paging tool with another.

## Source excerpt

Migrating your paging tool is disruptive no matter what. The teams that come out ahead are the ones who use that disruption deliberately. Strategic CSM Eryn Carman shares the four-step framework she's used to help engineering teams migrate and improve their on-call programs.