# How we conduct user interviews and user tests at Clue: Part Two

DevFeed: [How we conduct user interviews and user tests at Clue: Part Two](<https://devfeed.tech/articles/how-we-conduct-user-interviews-and-user-tests-at-clue-part-two-24567.md>)

Original publisher: [Read original article](<https://medium.com/bleeding-edge/how-we-conduct-user-interviews-and-user-tests-at-clue-part-two-cff94a4a2f97?source=rss----d8ebe85cdc0f---4>)

Author: Caro Hardy

Published: 2018-05-11T13:26:29Z

Content type: article

Language: en

Sources: [Bleeding Edge - Medium](<https://devfeed.tech/sources/bleeding-edge-medium.md>)

Topics: [App](<https://devfeed.tech/topics/app.md>), [data](<https://devfeed.tech/topics/data.md>)

Tags: [insights](<https://devfeed.tech/tags/insights.md>), [interviews](<https://devfeed.tech/tags/interviews.md>), [product-design](<https://devfeed.tech/tags/product-design.md>), [software-development](<https://devfeed.tech/tags/software-development.md>), [user-interviews](<https://devfeed.tech/tags/user-interviews.md>), [user-research](<https://devfeed.tech/tags/user-research.md>), [user-testing](<https://devfeed.tech/tags/user-testing.md>), [ux](<https://devfeed.tech/tags/ux.md>)

## AI overview

This article explains how Clue conducts user interviews, including introductory questions, baseline questions about app usage, questions about competing alternatives, and project-specific research questions.

## Source excerpt

To learn about our process, read Part One. Illustration by Marta PucciInterview sessions Once we have someone in the office, on the phone or on Google Hangouts, how do we carry out user interviews? Ideally, an interview will teach us one or more of the following things: Teach me something about people. Who are they? What's important to them? What's their story? Teach me something about how and why people use Clue. When do they starting thinking about it? What motivates them to look for something like it? Do they do research? Who do they ask? Teach me something about competing alternatives. What does Clue replace? How is it perceived against what they were doing before? How do people weigh up different options? The typical questions we ask I break the interview questions down into three categories. Introductory questions I'll start off with some super basic questions to get people warmed up. Some people find the experience a little weird at first, so this is an opportunity to get them used to the process. Questions: Tell me about yourself? What do you do for a living? How long have you lived in Berlin? The standards questions After the breaking the ice, I'll move onto some questions to get baseline insights from them. To give examples, they include questions such as: Which device do you use? How long are you using Clue? What do you use Clue for? What categories do you track in Clue? How often do you track? I'll ask questions about how they searched for such solutions: How did you hear about Clue? Do you currently use other female health apps? What for and why? Did you switch from another app to Clue? Which one? Why did you switch? And I'll ask questions about usage: Beside your period, do you track any other options? Which ones? Why? Have you entered anything into Clue today? When do you usually do it? At what time of the day? Where? (I want to know if they mostly do instant data entry or a posteriori tracking) Can you show me how you do it? (and I would about look w