# How we leverage our Product Responder role to push our pace of development

DevFeed: [How we leverage our Product Responder role to push our pace of development](<https://devfeed.tech/articles/how-we-leverage-our-product-responder-role-to-push-our-pace-of-development-11814.md>)

Original publisher: [Read original article](<https://incident.io/blog/how-we-leverage-our-product-responder-role>)

Author: incident.io

Published: 2023-07-17T15:11:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Software](<https://devfeed.tech/topics/software.md>), [Tooling](<https://devfeed.tech/topics/tooling.md>)

Tags: [development](<https://devfeed.tech/tags/development.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [review](<https://devfeed.tech/tags/review.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [software](<https://devfeed.tech/tags/software.md>), [work](<https://devfeed.tech/tags/work.md>)

## AI overview

This article explains how incident.io uses a rotating Product Responder role to maintain a fast pace of development. Engineers dedicate a week to triaging and fixing bugs, coordinating with customer success, prioritizing issues, communicating with customers, and addressing small feature requests that affect product reliability and user experience. The article highlights clarity, shared processes, and cross-team prioritization as factors that keep work moving quickly.

## Source excerpt

At incident.io, Product Responder function plays a pivotal role in our ability to maintain a steady pace of development. Here, I'll highlight what the role is responsible for and explain how it makes us a better team.