# HubSpot Incident Report for October 20, 2025

DevFeed: [HubSpot Incident Report for October 20, 2025](<https://devfeed.tech/articles/hubspot-incident-report-for-october-20-2025-29106.md>)

Original publisher: [Read original article](<https://product.hubspot.com/blog/incident-report-for-october-20-2025>)

Author: Kartik Vishwanath

Published: 2025-11-11T17:09:36Z

Content type: news

Language: en

Sources: [HubSpot](<https://devfeed.tech/sources/hubspot.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Amazon Web Services](<https://devfeed.tech/topics/aws.md>), [Cloud](<https://devfeed.tech/topics/cloud.md>), [Resilience](<https://devfeed.tech/topics/resilience.md>), [Amazon Simple Queue Service (SQS)](<https://devfeed.tech/topics/amazon-simple-queue-service-sqs.md>), [Amazon EC2](<https://devfeed.tech/topics/amazon-ec2.md>), [AWS IAM](<https://devfeed.tech/topics/aws-iam.md>), [DynamoDB](<https://devfeed.tech/topics/dynamodb.md>)

Tags: [amazon](<https://devfeed.tech/tags/amazon.md>), [amazon-sqs](<https://devfeed.tech/tags/amazon-sqs.md>), [analysis](<https://devfeed.tech/tags/analysis.md>), [aws](<https://devfeed.tech/tags/aws.md>), [cloud](<https://devfeed.tech/tags/cloud.md>), [data](<https://devfeed.tech/tags/data.md>), [database](<https://devfeed.tech/tags/database.md>), [distributed](<https://devfeed.tech/tags/distributed.md>), [dynamodb](<https://devfeed.tech/tags/dynamodb.md>), [ec2](<https://devfeed.tech/tags/ec2.md>), [engineering](<https://devfeed.tech/tags/engineering.md>), [failover](<https://devfeed.tech/tags/failover.md>), [hubspot](<https://devfeed.tech/tags/hubspot.md>), [iam](<https://devfeed.tech/tags/iam.md>), [improvements](<https://devfeed.tech/tags/improvements.md>), [incident](<https://devfeed.tech/tags/incident.md>), [message-queue](<https://devfeed.tech/tags/message-queue.md>), [outage](<https://devfeed.tech/tags/outage.md>), [recovery](<https://devfeed.tech/tags/recovery.md>), [report](<https://devfeed.tech/tags/report.md>), [resilience](<https://devfeed.tech/tags/resilience.md>)

## AI overview

HubSpot reports that a severe AWS outage in the us-east-1 region on October 20, 2025 disrupted multiple product features and affected third-party vendors. The incident caused failures involving DynamoDB, IAM, SQS, and EC2, and degraded HubSpot's TQ2 background task processing. HubSpot says it completed an analysis and is implementing resilience improvements.

## Source excerpt

On October 20, 2025, HubSpot experienced a significant service disruption affecting multiple product features due to a severe AWS outage in the us-east-1 region. While our infrastructure remained intact, the widespread nature of the cloud provider failure impacted both our services and critical third-party vendors we rely on. We've completed a thorough analysis of this incident and are implementing comprehensive improvements to strengthen our resilience against future cloud provider disruptions.