# How a PostHog customer success manager uses personal outreach and merch to get product feedback

DevFeed: [How a PostHog customer success manager uses personal outreach and merch to get product feedback](<https://devfeed.tech/articles/i-bribe-customers-to-talk-to-me-80476.md>)

Original publisher: [Read original article](<https://posthog.com/blog/bribing-customers-to-talk-to-me>)

Author: Jake Sciotto

Published: 2026-08-13T00:00:00Z

Content type: article

Language: en

Sources: [PostHog](<https://devfeed.tech/sources/posthog.md>)

Topics: [MSP MCP](<https://devfeed.tech/topics/msp-mcp.md>), [AI for customer service automation](<https://devfeed.tech/topics/ai-for-customer-service-automation.md>)

Tags: [career](<https://devfeed.tech/tags/career.md>), [customer](<https://devfeed.tech/tags/customer.md>), [customer-success](<https://devfeed.tech/tags/customer-success.md>), [customers](<https://devfeed.tech/tags/customers.md>), [developer](<https://devfeed.tech/tags/developer.md>), [talk](<https://devfeed.tech/tags/talk.md>), [time](<https://devfeed.tech/tags/time.md>)

## AI overview

A PostHog customer success manager shares outreach messages that use humor, personalized observations, dashboards, and occasional merch offers to start customer conversations. The resulting interactions have led to product feedback and more users joining the company's Slack channel. The author argues that informal, distinctive messages can stand out from routine corporate communication.

## Source excerpt

Customer success managers at PostHog spend a lot of time getting customers to talk to them. This is weird because in my past post-sales roles, I sat...