# Impact review: Scribe under the microscope

DevFeed: [Impact review: Scribe under the microscope](<https://devfeed.tech/articles/impact-review-scribe-under-the-microscope-11820.md>)

Original publisher: [Read original article](<https://incident.io/blog/impact-review-scribe>)

Author: Kelsey Mills

Published: 2025-08-20T09:49:45Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [incident](<https://devfeed.tech/topics/incident.md>), [real-time](<https://devfeed.tech/topics/real-time.md>), [Google Meet](<https://devfeed.tech/topics/google-meet.md>), [Google](<https://devfeed.tech/topics/google.md>), [Microsoft Teams](<https://devfeed.tech/topics/microsoft-teams.md>), [Slack](<https://devfeed.tech/topics/slack.md>), [GitLab](<https://devfeed.tech/topics/gitlab.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [analysis](<https://devfeed.tech/tags/analysis.md>), [bug](<https://devfeed.tech/tags/bug.md>), [feature](<https://devfeed.tech/tags/feature.md>), [gitlab](<https://devfeed.tech/tags/gitlab.md>), [google](<https://devfeed.tech/tags/google.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [metrics](<https://devfeed.tech/tags/metrics.md>), [microsoft-teams](<https://devfeed.tech/tags/microsoft-teams.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post](<https://devfeed.tech/tags/post.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [real-time](<https://devfeed.tech/tags/real-time.md>), [slack](<https://devfeed.tech/tags/slack.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [zoom](<https://devfeed.tech/tags/zoom.md>)

## AI overview

This article reviews the impact of Scribe, an AI-powered feature that transcribes incident calls and highlights important information. It examines usage data, adoption patterns, customer feedback, permissions and configuration issues, platform limitations, and priorities for future improvements.

## Source excerpt

In this post we review the impact of our AI-powered transcription feature, Scribe, as we analyse key metrics, user behaviour, and feedback to drive future improvements.