# Improvements to our Support Process

DevFeed: [Improvements to our Support Process](<https://devfeed.tech/articles/improvements-to-our-support-process-5974.md>)

Original publisher: [Read original article](<https://turso.tech/blog/improvements-to-our-support-process>)

Author: Giovanni Benussi

Published: 2024-09-27T00:00:00Z

Content type: article

Language: en

Sources: [Turso Blog](<https://devfeed.tech/sources/turso-blog.md>)

Topics: [Turso](<https://devfeed.tech/topics/turso.md>), [User Experience](<https://devfeed.tech/topics/user-experience.md>), [Discord](<https://devfeed.tech/topics/discord.md>), [dashboards](<https://devfeed.tech/topics/dashboards.md>)

Tags: [community](<https://devfeed.tech/tags/community.md>), [conferences](<https://devfeed.tech/tags/conferences.md>), [customer](<https://devfeed.tech/tags/customer.md>), [discord](<https://devfeed.tech/tags/discord.md>), [enterprise](<https://devfeed.tech/tags/enterprise.md>), [on-call](<https://devfeed.tech/tags/on-call.md>), [support](<https://devfeed.tech/tags/support.md>), [turso](<https://devfeed.tech/tags/turso.md>), [user-experience](<https://devfeed.tech/tags/user-experience.md>)

## AI overview

Turso describes improvements to its customer support process. The changes include priority support emails for Pro and Enterprise users, after-hours emergency support routed to an on-call team, and a dashboard support button for selecting the type of help needed.

## Source excerpt

At Turso, we take customer support seriously. We often receive questions from users at different times, especially when things don't go as expected. We're committed to providing the best experience possible, so we made some improvements to our support process.