# incident.io on Ship It!

DevFeed: [incident.io on Ship It!](<https://devfeed.tech/articles/incident-io-on-ship-it-11826.md>)

Original publisher: [Read original article](<https://incident.io/blog/incident-io-on-ship-it>)

Author: Chris Evans

Published: 2021-10-04T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>), [issue tracker](<https://devfeed.tech/topics/issue-tracker.md>), [Server](<https://devfeed.tech/topics/server.md>), [ssh](<https://devfeed.tech/topics/ssh.md>)

Tags: [core](<https://devfeed.tech/tags/core.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [issue-tracker](<https://devfeed.tech/tags/issue-tracker.md>), [outage](<https://devfeed.tech/tags/outage.md>), [podcast](<https://devfeed.tech/tags/podcast.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>)

## AI overview

The article discusses incident.io's approach to incident management, combining opinionated defaults such as incident leads, severity definitions, and structured updates with flexibility for each company's process. It emphasizes simplicity and reducing operators' decision-making burden during incidents.

## Source excerpt

A few weeks ago, Stephen and I had the pleasure of talking to @Gerhard on changelog's Ship It! Podcast. We chatted about incident workflows, our relentless focus on simplicity, and how incident.io uses incident.io when we have incidents ourselves.