# Incident management vs problem management: understanding the connection between the two

DevFeed: [Incident management vs problem management: understanding the connection between the two](<https://devfeed.tech/articles/incident-management-vs-problem-management-understanding-the-connection-between-the-two-11827.md>)

Original publisher: [Read original article](<https://incident.io/blog/incident-management-and-problem-management>)

Author: Luis Gonzalez

Published: 2023-09-15T17:40:21Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>), [DevOps](<https://devfeed.tech/topics/devops.md>), [SRE](<https://devfeed.tech/topics/sre.md>)

Tags: [best-practices](<https://devfeed.tech/tags/best-practices.md>), [devops](<https://devfeed.tech/tags/devops.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [operations](<https://devfeed.tech/tags/operations.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [sre](<https://devfeed.tech/tags/sre.md>)

## AI overview

The article explains how incident management and problem management are closely connected but serve different purposes. Incident management mitigates immediate impact and resolves failures quickly, while problem management investigates underlying causes to prevent recurring incidents. The article argues that DevOps and SRE practices increasingly bring these responsibilities together.

## Source excerpt

While problem management and incident management may seem different, they're two sides of the same coin.