# Incidents are for everyone

DevFeed: [Incidents are for everyone](<https://devfeed.tech/articles/incidents-are-for-everyone-11838.md>)

Original publisher: [Read original article](<https://incident.io/blog/incidents-are-for-everyone>)

Author: Stephen Whitworth

Published: 2021-06-23T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>), [Cloudflare](<https://devfeed.tech/topics/cloudflare.md>), [Slack](<https://devfeed.tech/topics/slack.md>)

Tags: [building-products](<https://devfeed.tech/tags/building-products.md>), [communication](<https://devfeed.tech/tags/communication.md>), [engineering](<https://devfeed.tech/tags/engineering.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [management](<https://devfeed.tech/tags/management.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [process](<https://devfeed.tech/tags/process.md>), [product-engineering](<https://devfeed.tech/tags/product-engineering.md>), [slack](<https://devfeed.tech/tags/slack.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [support](<https://devfeed.tech/tags/support.md>), [technology](<https://devfeed.tech/tags/technology.md>)

## AI overview

The article argues that incident response should involve the entire organization, not only engineering and product teams. It presents incidents as collaborative learning opportunities requiring coordination among functions such as customer support, communications, legal, finance, compliance, and engineering.

## Source excerpt

We think there's a better version of the world out there - one focused on building a culture of incident response where the same principles that help the world's best technology teams can be enjoyed by the entire organization. We also think we know why it's not happening, and what can be done about it.