# ITIL, ITSM and incident management. What are they and how do they fit together?

DevFeed: [ITIL, ITSM and incident management. What are they and how do they fit together?](<https://devfeed.tech/articles/itil-itsm-and-incident-management-what-are-they-and-how-do-they-fit-together-11860.md>)

Original publisher: [Read original article](<https://incident.io/blog/itil-vs-itsm>)

Author: Katie Hewitt

Published: 2022-10-18T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>)

Tags: [article](<https://devfeed.tech/tags/article.md>), [best-practices](<https://devfeed.tech/tags/best-practices.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>)

## AI overview

This article explains the distinctions and relationship between ITIL, ITSM, and incident management. It describes ITSM as the broad set of activities used to manage and improve IT service delivery, ITIL as best-practice guidance for implementing ITSM, and incident management as the practice of logging, prioritizing, and resolving service interruptions quickly while keeping affected users informed.

## Source excerpt

This article aims to explain the differences between the ITIL, ITSM and incident management, and importantly how they fit together.