# Learning from incidents is not the goal

DevFeed: [Learning from incidents is not the goal](<https://devfeed.tech/articles/learning-from-incidents-is-not-the-goal-11868.md>)

Original publisher: [Read original article](<https://incident.io/blog/learning-from-incidents-is-not-the-goal>)

Author: Chris Evans

Published: 2023-05-11T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [Software](<https://devfeed.tech/topics/software.md>)

Tags: [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [learning](<https://devfeed.tech/tags/learning.md>), [operations](<https://devfeed.tech/tags/operations.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [software](<https://devfeed.tech/tags/software.md>)

## AI overview

The article argues that learning from incidents is a means to achieving greater business success, not the ultimate goal. It connects incident learning with improved operations, safety, employee effectiveness, customer outcomes, and business performance.

## Source excerpt

Learning from incidents is a hot topic within the software industry, but the goal is not for organizations to learn from incidents: it's for them to be better, more successful businesses.