# Lessons learned from building our first AI product

DevFeed: [Lessons learned from building our first AI product](<https://devfeed.tech/articles/lessons-learned-from-building-our-first-ai-product-11869.md>)

Original publisher: [Read original article](<https://incident.io/blog/lessons-learned-from-building-our-first-ai-product>)

Author: Milly Leadley

Published: 2024-01-17T11:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [AI Development](<https://devfeed.tech/topics/ai-development.md>), [OpenAI](<https://devfeed.tech/topics/openai.md>), [API](<https://devfeed.tech/topics/api.md>), [Software Engineering](<https://devfeed.tech/topics/software-engineering.md>), [ChatGPT](<https://devfeed.tech/topics/chatgpt.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [api](<https://devfeed.tech/tags/api.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [openai](<https://devfeed.tech/tags/openai.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [software-engineering](<https://devfeed.tech/tags/software-engineering.md>)

## AI overview

incident.io describes how it built its first AI feature: suggested incident summaries. The feature uses OpenAI models to generate an updated summary from a responder's latest update, the incident Slack conversation, and the previous summary, which users can accept or edit. The article shares the team's early prototyping process and practical lessons from turning a promising prompt into a usable product experience.

## Source excerpt

If you're thinking of adding AI to your product, this is everything you should know in advance.