# Moving Away from Intercom

DevFeed: [Moving Away from Intercom](<https://devfeed.tech/articles/moving-away-from-intercom-19378.md>)

Original publisher: [Read original article](<https://www.codenameone.com/blog/moving-away-from-intercom/>)

Author: Shai Almog

Published: 2018-06-26T00:00:00Z

Content type: opinion

Language: en

Sources: [CodeName One](<https://devfeed.tech/sources/codename-one.md>)

Topics: [migration](<https://devfeed.tech/topics/migration.md>), [Website](<https://devfeed.tech/topics/website.md>), [App](<https://devfeed.tech/topics/app.md>), [Server](<https://devfeed.tech/topics/server.md>), [Google](<https://devfeed.tech/topics/google.md>)

Tags: [app](<https://devfeed.tech/tags/app.md>), [backend](<https://devfeed.tech/tags/backend.md>), [google](<https://devfeed.tech/tags/google.md>), [migration](<https://devfeed.tech/tags/migration.md>), [servers](<https://devfeed.tech/tags/servers.md>), [ui](<https://devfeed.tech/tags/ui.md>), [ux](<https://devfeed.tech/tags/ux.md>)

## AI overview

Codename One is migrating away from Intercom to Crisp because of Intercom's pricing, user-interface limitations, and suitability for the company's audience. The migration may result in lost email addresses, chat history, or dormant accounts. The company also plans to remove Google App Engine from its stack, which may affect the migration of older user data.

## Source excerpt

A few years ago a consultant convinced us to integrate Intercom into our website. In retrospect this was a mistake which I'll discuss in more depth below. We are migrating away from Intercom right now... That means that if you have an email address or ongoing chat history with us in Intercom it might get lost! Worse. If you unsubscribe this might also get lost due to the migration process (sorry about that!). We're moving to a new far better system (crisp).