# On-call by default

DevFeed: [On-call by default](<https://devfeed.tech/articles/on-call-by-default-11937.md>)

Original publisher: [Read original article](<https://incident.io/blog/on-call-at-incident-io>)

Author: Chris Evans

Published: 2021-12-16T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Software as a service](<https://devfeed.tech/topics/saas.md>), [Shared Responsibility Model](<https://devfeed.tech/topics/shared-responsibility-model.md>), [App](<https://devfeed.tech/topics/app.md>)

Tags: [agentic](<https://devfeed.tech/tags/agentic.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [on-call](<https://devfeed.tech/tags/on-call.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [root-cause-analysis](<https://devfeed.tech/tags/root-cause-analysis.md>), [saas](<https://devfeed.tech/tags/saas.md>), [shared-responsibility](<https://devfeed.tech/tags/shared-responsibility.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>)

## AI overview

The article explains incident.io's approach to on-call coverage for a 24x7 SaaS product. It describes shared daytime responsibility, an after-hours pager rotation, compensation for on-call time and schedule overrides, time off in lieu for out-of-hours work, and the launch of Investigations for agentic root cause analysis after a page.

## Source excerpt

Like many SaaS businesses, we have an on-call rota to enable us to provide 24x7 cover if there are problems with incident.io. We have a 'pager' which will alert the relevant person if something unexpected happens in our app, so that they can investigate and fix it if needed.