# Optimizing incident response: Understanding DORA's Time to Restore Service metric

DevFeed: [Optimizing incident response: Understanding DORA's Time to Restore Service metric](<https://devfeed.tech/articles/optimizing-incident-response-understanding-dora-s-time-to-restore-service-metric-11766.md>)

Original publisher: [Read original article](<https://incident.io/blog/dora-metrics-time-to-restore-service>)

Author: incident.io

Published: 2023-06-28T16:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [dora metrics](<https://devfeed.tech/topics/dora-metrics.md>), [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>)

Tags: [benchmarks](<https://devfeed.tech/tags/benchmarks.md>), [complexity](<https://devfeed.tech/tags/complexity.md>), [dora-metrics](<https://devfeed.tech/tags/dora-metrics.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [metrics](<https://devfeed.tech/tags/metrics.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [reduce](<https://devfeed.tech/tags/reduce.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>)

## AI overview

This guide explains DORA's Time to Restore Service metric, which measures the time between incident detection and complete service restoration. It discusses benchmarks, contextual factors that affect restoration time, and ways to improve incident response processes and reduce downtime.

## Source excerpt

By using DORA's time to restore service metric, organizations can reduce downtime through meaningful improvements to their response processes.