# Our stack for acquiring and retaining customers

DevFeed: [Our stack for acquiring and retaining customers](<https://devfeed.tech/articles/our-stack-for-acquiring-and-retaining-customers-11944.md>)

Original publisher: [Read original article](<https://incident.io/blog/operational-stack>)

Author: Charlie Kingston

Published: 2022-10-07T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [systems](<https://devfeed.tech/topics/systems.md>), [Slack](<https://devfeed.tech/topics/slack.md>)

Tags: [blog-post](<https://devfeed.tech/tags/blog-post.md>), [crm](<https://devfeed.tech/tags/crm.md>), [customers](<https://devfeed.tech/tags/customers.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [integrations](<https://devfeed.tech/tags/integrations.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [sales](<https://devfeed.tech/tags/sales.md>), [slack](<https://devfeed.tech/tags/slack.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [tools](<https://devfeed.tech/tags/tools.md>)

## AI overview

The article describes incident.io's operational stack for acquiring and retaining customers. It focuses on using Close as the central source of truth for prospective-customer interactions, Calendly for scheduling, Zapier for connecting systems, and Slack channels for sharing business updates and monitoring interactions.

## Source excerpt

We've been building incident.io for 12 months and thought it would be a good time to share the constellation of tools that we're using to power our customer experience.