# Parloa builds service agents customers want to talk to

DevFeed: [Parloa builds service agents customers want to talk to](<https://devfeed.tech/articles/parloa-builds-service-agents-customers-want-to-talk-to-6600.md>)

Original publisher: [Read original article](<https://openai.com/index/parloa>)

Published: 2026-05-07T11:00:00Z

Content type: article

Language: en

Sources: [OpenAI News](<https://devfeed.tech/sources/openai-news.md>)

Topics: [AI Agent](<https://devfeed.tech/topics/ai-agent.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [OpenAI](<https://devfeed.tech/topics/openai.md>), [configuration](<https://devfeed.tech/topics/configuration.md>), [ChatGPT](<https://devfeed.tech/topics/chatgpt.md>), [Deployment](<https://devfeed.tech/topics/deployment.md>)

Tags: [agents](<https://devfeed.tech/tags/agents.md>), [ai](<https://devfeed.tech/tags/ai.md>), [ai-agent](<https://devfeed.tech/tags/ai-agent.md>), [ai-agents](<https://devfeed.tech/tags/ai-agents.md>), [apis](<https://devfeed.tech/tags/apis.md>), [build-ai-agents](<https://devfeed.tech/tags/build-ai-agents.md>), [customer-service](<https://devfeed.tech/tags/customer-service.md>), [deployment](<https://devfeed.tech/tags/deployment.md>), [model](<https://devfeed.tech/tags/model.md>), [openai](<https://devfeed.tech/tags/openai.md>), [performance](<https://devfeed.tech/tags/performance.md>), [platform](<https://devfeed.tech/tags/platform.md>), [production](<https://devfeed.tech/tags/production.md>), [real-time](<https://devfeed.tech/tags/real-time.md>), [routing](<https://devfeed.tech/tags/routing.md>), [scale](<https://devfeed.tech/tags/scale.md>), [startup](<https://devfeed.tech/tags/startup.md>), [voice](<https://devfeed.tech/tags/voice.md>)

## AI overview

Parloa uses OpenAI models, including GPT-5.4, to power a platform for designing, simulating, deploying, and managing scalable voice-based AI customer service agents. The platform lets business teams configure agent behavior in natural language, connect internal systems and APIs, test realistic conversations, and optimize reliability, latency, and production performance.

## Source excerpt

Parloa leverages OpenAI models to power scalable, voice-driven AI customer service agents, enabling enterprises to design, simulate, and deploy reliable, real-time interactions.