# Practical lessons for AI-enabled companies

DevFeed: [Practical lessons for AI-enabled companies](<https://devfeed.tech/articles/practical-lessons-for-ai-enabled-companies-11964.md>)

Original publisher: [Read original article](<https://incident.io/blog/practical-lessons-for-ai-enabled-companies>)

Author: Ed Dean

Published: 2024-05-06T12:50:32Z

Content type: opinion

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [Generative AI](<https://devfeed.tech/topics/generative-ai.md>), [Large Language Model](<https://devfeed.tech/topics/llm.md>), [Retrieval Augmented Generation (RAG)](<https://devfeed.tech/topics/retrieval-augmented-generation-rag.md>), [Tooling](<https://devfeed.tech/topics/tooling.md>), [Developer experience](<https://devfeed.tech/topics/developer-experience.md>), [Embeddings](<https://devfeed.tech/topics/embeddings.md>), [Code](<https://devfeed.tech/topics/code.md>), [Command-line interface](<https://devfeed.tech/topics/cli.md>), [OpenAI](<https://devfeed.tech/topics/openai.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [cli](<https://devfeed.tech/tags/cli.md>), [code-generation](<https://devfeed.tech/tags/code-generation.md>), [developer-experience](<https://devfeed.tech/tags/developer-experience.md>), [embeddings](<https://devfeed.tech/tags/embeddings.md>), [generative-ai](<https://devfeed.tech/tags/generative-ai.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [llms](<https://devfeed.tech/tags/llms.md>), [openai](<https://devfeed.tech/tags/openai.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [rag](<https://devfeed.tech/tags/rag.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [tooling](<https://devfeed.tech/tags/tooling.md>)

## AI overview

This article shares practical lessons from incident.io's first AI-enabled features. It recommends short experiments to explore possibilities such as RAG, embeddings, prompting, code generation, and function calling, followed by broad early releases to learn what benefits users. It also emphasizes investing in developer experience and tooling, including CLI-based fixture tests for more predictable model outputs, and considering whether to buy or build AI capabilities.

## Source excerpt

Recently, we went live with our very first set of AI-enabled features. Here are a few things we learned along the way.