# How Marathon Incidents Expose Organizational Fragility and Require Structured Incident Response

DevFeed: [How Marathon Incidents Expose Organizational Fragility and Require Structured Incident Response](<https://devfeed.tech/articles/presentation-when-incidents-refuse-to-end-41300.md>)

Original publisher: [Read original article](<https://www.infoq.com/presentations/stream-incidents/>)

Author: Vanessa Huerta Granda

Published: 2026-09-17T09:30:00Z

Content type: article

Language: en

Sources: [InfoQ](<https://devfeed.tech/sources/infoq.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>)

Tags: [devops](<https://devfeed.tech/tags/devops.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [infoq](<https://devfeed.tech/tags/infoq.md>), [limits](<https://devfeed.tech/tags/limits.md>), [organizational](<https://devfeed.tech/tags/organizational.md>), [outages](<https://devfeed.tech/tags/outages.md>), [presentation](<https://devfeed.tech/tags/presentation.md>), [qcon-san-francisco-2026](<https://devfeed.tech/tags/qcon-san-francisco-2026.md>), [qcon-software-development-conference](<https://devfeed.tech/tags/qcon-software-development-conference.md>), [real-world](<https://devfeed.tech/tags/real-world.md>), [stream-incidents](<https://devfeed.tech/tags/stream-incidents.md>), [structured](<https://devfeed.tech/tags/structured.md>), [system](<https://devfeed.tech/tags/system.md>), [transcripts](<https://devfeed.tech/tags/transcripts.md>)

## AI overview

Vanessa Huerta Granda discusses how prolonged incidents reveal gaps between planned work and work as performed. Drawing on real-world scenarios, the presentation examines organizational fragility, human limits, system interdependencies, and the need for structured, humane, cross-functional incident response.

## Source excerpt

Vanessa Huerta Granda explains how marathon incidents expose the gap between work as imagined and work as done. Drawing from real-world scenarios, she shares how complex outages reveal organizational fragility, human limits, and system interdependencies--and why incident response requires structured endurance, humane rotations, and holistic cross-functional coordination. By Vanessa Huerta Granda