# Technical quality should be understood through its impact on FINN.no users

DevFeed: [Technical quality should be understood through its impact on FINN.no users](<https://devfeed.tech/articles/putting-a-face-on-quality-31952.md>)

Original publisher: [Read original article](<https://tech.finn.no2011/05/09/putting-a-face-on-quality/>)

Author: espen

Published: 2011-05-09T12:44:05Z

Content type: opinion

Language: en

Sources: [Finn.no](<https://devfeed.tech/sources/finn-no.md>)

Topics: [Testing](<https://devfeed.tech/topics/testing.md>), [test-coverage](<https://devfeed.tech/topics/test-coverage.md>), [unit test](<https://devfeed.tech/topics/unit-test.md>)

Tags: [quality](<https://devfeed.tech/tags/quality.md>), [test-coverage](<https://devfeed.tech/tags/test-coverage.md>), [testing](<https://devfeed.tech/tags/testing.md>), [unit-test](<https://devfeed.tech/tags/unit-test.md>)

## AI overview

The article argues that discussions about testing, automation, zero defects, and unit-test coverage should remain connected to their impact on end users. At FINN.no, service quality means maintaining a dependable marketplace whose downtime or defects can prevent people from buying or selling important items.

## Source excerpt

The topic of ensuring quality in the services we provide is a much debated topic in our industry [1]. It tends to focus upon things such as testing and how to best automate it to try and reach a state of zero defects. These initiatives are great and we should all pursue them in our daily work. These debates tend to be very focused upon the technical side and how to prevent the intrusion of defects in our build cycle. A result of the technical focus is that you become abstracted from the real issues at hand and it becomes yet another ideological debate (or even worse yet another pissing contest between believers and non-believers). At FINN.no we try to always view things from an end-user perspective and technical quality is no different. So what does technical quality mean for our end users and do they really care? Making dreams come true A service such as FINN.no is much more than just a site where you view classified ads. It is a service where everyday people make some of their dreams come true. They buy the house they have been dreaming of in order to start a family. It is a place where you buy things to keep your kids safe and comfortable. So in order to answer the previous question, do they care about quality? Naturally. Down time on a Sunday at FINN.no prevents people from buying the house, the car or the boat of their dreams. You get the picture right? Quality of service means that we deliver on our promisse of being a marketplace you can rely on to make some of your dreams come true. Behind the discussions about unit-test coverage there is a family not getting their house, car or boat if you mess things up. When we debate whether to write tests up-front or do waterfall planning there is someone out there not getting their car sold. We get so caught up in technology some times that we actually think that it matters. In order to try and get more in touch with how our quality affects our users we realized we had to do something. When growing from a small company