# Service level indicators: 6 key metrics for effective incident management

DevFeed: [Service level indicators: 6 key metrics for effective incident management](<https://devfeed.tech/articles/service-level-indicators-6-key-metrics-for-effective-incident-management-11992.md>)

Original publisher: [Read original article](<https://incident.io/blog/six-key-service-level-indicators>)

Author: incident.io

Published: 2023-07-03T18:05:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [Monitoring](<https://devfeed.tech/topics/monitoring.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [User Experience](<https://devfeed.tech/topics/user-experience.md>), [Resilience](<https://devfeed.tech/topics/resilience.md>), [App](<https://devfeed.tech/topics/app.md>)

Tags: [customer](<https://devfeed.tech/tags/customer.md>), [e-commerce](<https://devfeed.tech/tags/e-commerce.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [metrics](<https://devfeed.tech/tags/metrics.md>), [monitoring](<https://devfeed.tech/tags/monitoring.md>), [outage](<https://devfeed.tech/tags/outage.md>), [performance](<https://devfeed.tech/tags/performance.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [resilience](<https://devfeed.tech/tags/resilience.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [user-experience](<https://devfeed.tech/tags/user-experience.md>)

## AI overview

This article explains six service-level indicators (SLIs) that support effective incident management. It introduces measures including response time, error rate, system throughput, load balancer efficiency, storage capacity, and successful requests, and explains how monitoring them can help teams detect and resolve performance issues before they affect customers.

## Source excerpt

In this article, I'll highlight six important SLI metrics that can help drive better incident management processes.