# SRE: On-Call Procedure at trivago

DevFeed: [SRE: On-Call Procedure at trivago](<https://devfeed.tech/articles/sre-on-call-procedure-at-trivago-28024.md>)

Original publisher: [Read original article](<https://tech.trivago.com/post/2022-07-18-sre-on-call-procedure-at-trivago/>)

Author: Kenechukwu Nnamani Kene is an SRE engineer; An Avid Learner Follow

Published: 2022-07-18T00:00:00Z

Content type: tutorial

Language: en

Sources: [Trivago](<https://devfeed.tech/sources/trivago.md>)

Topics: [site-reliability-engineering](<https://devfeed.tech/topics/site-reliability-engineering.md>), [incident](<https://devfeed.tech/topics/incident.md>), [Availability](<https://devfeed.tech/topics/availability.md>), [Microservice](<https://devfeed.tech/topics/microservice.md>), [Kubernetes](<https://devfeed.tech/topics/kubernetes.md>)

Tags: [availability](<https://devfeed.tech/tags/availability.md>), [devops](<https://devfeed.tech/tags/devops.md>), [engineering](<https://devfeed.tech/tags/engineering.md>), [engineering-culture](<https://devfeed.tech/tags/engineering-culture.md>), [incident](<https://devfeed.tech/tags/incident.md>), [kubernetes](<https://devfeed.tech/tags/kubernetes.md>), [microservices](<https://devfeed.tech/tags/microservices.md>), [on-call](<https://devfeed.tech/tags/on-call.md>), [onboarding](<https://devfeed.tech/tags/onboarding.md>), [shadowing](<https://devfeed.tech/tags/shadowing.md>), [site-reliability](<https://devfeed.tech/tags/site-reliability.md>), [sre](<https://devfeed.tech/tags/sre.md>), [uptime](<https://devfeed.tech/tags/uptime.md>), [zoom](<https://devfeed.tech/tags/zoom.md>)

## AI overview

This article describes trivago's SRE on-call procedure, including onboarding, shadowing, scheduling, and rules for detecting, communicating, and resolving incidents. It also explains the company's microservices and Kubernetes-based infrastructure.

## Source excerpt

One of the many responsibilities of a Site Reliability Engineer (SRE), is to ensure uptime, availability and in some cases, consistency of the product. In this context, the product refers to the...