# The balancing act of reliability and availability

DevFeed: [The balancing act of reliability and availability](<https://devfeed.tech/articles/the-balancing-act-of-reliability-and-availability-11975.md>)

Original publisher: [Read original article](<https://incident.io/blog/reliability-vs-availability>)

Author: incident.io

Published: 2023-09-19T13:25:30Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [Availability](<https://devfeed.tech/topics/availability.md>), [Usability](<https://devfeed.tech/topics/usability.md>), [Software](<https://devfeed.tech/topics/software.md>)

Tags: [availability](<https://devfeed.tech/tags/availability.md>), [cost-of-downtime](<https://devfeed.tech/tags/cost-of-downtime.md>), [customer-trust](<https://devfeed.tech/tags/customer-trust.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [infrastructure](<https://devfeed.tech/tags/infrastructure.md>), [metrics](<https://devfeed.tech/tags/metrics.md>), [outage](<https://devfeed.tech/tags/outage.md>), [performance](<https://devfeed.tech/tags/performance.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [software](<https://devfeed.tech/tags/software.md>), [usability](<https://devfeed.tech/tags/usability.md>)

## AI overview

The article explains that perfect uptime is impossible and that increasing infrastructure complexity can cause crashes, bugs, timeouts, and downtime. It presents reliability and availability as a balance organizations should address through service-level agreements, agreed metrics, and coordinated infrastructure, processes, and teams.

## Source excerpt

To prevent issues like downtime, you have to focus on the reliability and availability of your product. But there's a balance to be struck here.