# The new product introduction process: How to make sure your Agent is ready every time you ship

DevFeed: [The new product introduction process: How to make sure your Agent is ready every time you ship](<https://devfeed.tech/articles/the-new-product-introduction-process-how-to-make-sure-your-agent-is-ready-every-time-you-ship-9349.md>)

Original publisher: [Read original article](<https://www.intercom.com/blog/npi-how-to-ensure-your-agent-is-ready-every-time-you-ship/>)

Author: Sean Reid

Published: 2026-06-26T17:40:52Z

Content type: tutorial

Language: en

Sources: [The Intercom Blog](<https://devfeed.tech/sources/the-intercom-blog.md>)

Topics: [AI Agent](<https://devfeed.tech/topics/ai-agent.md>), [Support](<https://devfeed.tech/topics/support.md>)

Tags: [agent](<https://devfeed.tech/tags/agent.md>), [ai-agent](<https://devfeed.tech/tags/ai-agent.md>), [customer-service](<https://devfeed.tech/tags/customer-service.md>), [features](<https://devfeed.tech/tags/features.md>), [how-to](<https://devfeed.tech/tags/how-to.md>), [npi](<https://devfeed.tech/tags/npi.md>), [support](<https://devfeed.tech/tags/support.md>)

## AI overview

The article explains Fin's new product introduction process for keeping an AI Agent's knowledge base current with product releases. It recommends involving support early, preparing and reviewing content, removing outdated information, and testing the Agent before launch.

## Source excerpt

Every time you launch a product, your Agent's knowledge base needs to keep pace. Here's the NPI process Fin uses to make Agent readiness part of every release.