# The three pillars of great incident response

DevFeed: [The three pillars of great incident response](<https://devfeed.tech/articles/the-three-pillars-of-great-incident-response-12043.md>)

Original publisher: [Read original article](<https://incident.io/blog/three-pillars-of-great-incident-response>)

Author: Lisa Karlin Curtis

Published: 2022-02-11T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>)

Tags: [culture](<https://devfeed.tech/tags/culture.md>), [customers](<https://devfeed.tech/tags/customers.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [outages](<https://devfeed.tech/tags/outages.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [support](<https://devfeed.tech/tags/support.md>)

## AI overview

The article presents clarity, transparency, and calm as the three core pillars of effective incident response. It emphasizes shared understanding, public communication by default, blameless learning, humility, asking for help, and keeping relevant context accessible to the people who need it.

## Source excerpt

There's no one-size-fits-all incident response lifecycle. But the same three pillars form the core of any good process: clarity, transparency and calm.