# Trust Is the Currency, Knowledge Is the Engine

DevFeed: [Trust Is the Currency, Knowledge Is the Engine](<https://devfeed.tech/articles/trust-is-the-currency-knowledge-is-the-engine-9098.md>)

Original publisher: [Read original article](<https://uxmag.com/articles/trust-is-the-currency-knowledge-is-the-engine>)

Author: UX Magazine Team

Published: 2026-05-26T09:18:36Z

Content type: opinion

Language: en

Sources: [UX Magazine](<https://devfeed.tech/sources/ux-magazine.md>)

Topics: [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [data](<https://devfeed.tech/topics/data.md>)

Tags: [agent](<https://devfeed.tech/tags/agent.md>), [ai](<https://devfeed.tech/tags/ai.md>), [chatbots](<https://devfeed.tech/tags/chatbots.md>), [enterprise](<https://devfeed.tech/tags/enterprise.md>), [mental-models](<https://devfeed.tech/tags/mental-models.md>), [training](<https://devfeed.tech/tags/training.md>), [use-cases](<https://devfeed.tech/tags/use-cases.md>), [workflow](<https://devfeed.tech/tags/workflow.md>)

## AI overview

Mastercard's central AI and data team receives roughly a thousand AI requests each year, with growing interest in agents rather than chatbots. The article argues that organizations should build AI knowledge and fluency before deployment, because polished demonstrations may conceal serious engineering weaknesses. It also describes a simple framework for prioritizing AI use cases around more secure, smarter, and more personal commerce and a stronger Mastercard.

## Source excerpt

What Mastercard's AI lead understands about enterprise transformation that most organizations are still missing. Federico Cohen Freue fields roughly a thousand AI requests a year. That's the incoming volume to Mastercard's central AI and data team -- proposals, ideas, and asks from across a global enterprise trying to figure out where and how to deploy The post Trust Is the Currency, Knowledge Is the Engine appeared first on UX Magazine.