# Using AI to understand what sets incident.io apart from the competition

DevFeed: [Using AI to understand what sets incident.io apart from the competition](<https://devfeed.tech/articles/using-ai-to-understand-what-sets-incident-io-apart-from-the-competition-12054.md>)

Original publisher: [Read original article](<https://incident.io/blog/using-ai-to-understand-what-sets-incident-io-apart-from-the-competition>)

Author: Chris Evans

Published: 2024-06-30T09:01:28Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [Large Language Model](<https://devfeed.tech/topics/llm.md>), [ChatGPT](<https://devfeed.tech/topics/chatgpt.md>), [Slack](<https://devfeed.tech/topics/slack.md>), [incident](<https://devfeed.tech/topics/incident.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [analysis](<https://devfeed.tech/tags/analysis.md>), [chatgpt](<https://devfeed.tech/tags/chatgpt.md>), [competition](<https://devfeed.tech/tags/competition.md>), [customers](<https://devfeed.tech/tags/customers.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [integration](<https://devfeed.tech/tags/integration.md>), [llm](<https://devfeed.tech/tags/llm.md>), [on-call](<https://devfeed.tech/tags/on-call.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [pricing](<https://devfeed.tech/tags/pricing.md>), [slack](<https://devfeed.tech/tags/slack.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [support](<https://devfeed.tech/tags/support.md>)

## AI overview

The article describes how incident.io used ChatGPT and an LLM to analyze nearly 4,000 words of customer feedback collected from April to June. The analysis identified ease of use, integrations--especially with Slack--on-call management, pricing and value, and proactive customer support as factors distinguishing incident.io from competitors.

## Source excerpt

What happens when you take all of the reasons customers give you for choosing your product, and pump them into ChatGPT to find out what's working? We did just that, and the results are exactly as we hoped.