# Watch people work

DevFeed: [Watch people work](<https://devfeed.tech/articles/watch-people-work-37651.md>)

Original publisher: [Read original article](<https://swizec.com/blog/watch-people-work>)

Author: hi@swizec.com (Swizec Teller)

Published: 2026-04-14T00:00:00Z

Content type: opinion

Language: en

Sources: [Swizec Teller](<https://devfeed.tech/sources/swizec-teller.md>)

Topics: [Development](<https://devfeed.tech/topics/development.md>), [Users](<https://devfeed.tech/topics/users.md>), [Support](<https://devfeed.tech/topics/support.md>), [bug](<https://devfeed.tech/topics/bug.md>)

Tags: [bug](<https://devfeed.tech/tags/bug.md>), [build](<https://devfeed.tech/tags/build.md>), [development](<https://devfeed.tech/tags/development.md>), [support](<https://devfeed.tech/tags/support.md>), [users](<https://devfeed.tech/tags/users.md>)

## AI overview

This opinion article recommends watching engineers and other team members perform their work to uncover user pain, workarounds, bugs, inefficient processes, and communication gaps. It describes three such sessions and the issues they revealed across ordering, support, finance, and product workflows.

## Source excerpt

We talk a lot about outcomes over outputs and how engineers are supposed to get us over the water, not blindly build a bridge because someone asked for a bridge. But how do you do that in practice?