# \[Webinar\] Elevating customer engagement with WhatsApp

DevFeed: [\[Webinar\] Elevating customer engagement with WhatsApp](<https://devfeed.tech/articles/webinar-elevating-customer-engagement-with-whatsapp-16105.md>)

Original publisher: [Read original article](<https://www.twilio.com/en-us/blog/events/webinar-elevating-customer-engagement-with-WhatsApp>)

Author: Twilio

Published: 2026-09-11T00:00:00Z

Content type: article

Language: en

Sources: [Twilio Blog](<https://devfeed.tech/sources/twilio-blog.md>)

Topics: [Messaging](<https://devfeed.tech/topics/messaging.md>), [Authentication](<https://devfeed.tech/topics/authentication.md>), [End-to-End Encryption](<https://devfeed.tech/topics/end-to-end-encryption.md>), [Encryption](<https://devfeed.tech/topics/encryption.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [authentication](<https://devfeed.tech/tags/authentication.md>), [customer-engagement](<https://devfeed.tech/tags/customer-engagement.md>), [encryption](<https://devfeed.tech/tags/encryption.md>), [enterprise](<https://devfeed.tech/tags/enterprise.md>), [events-community](<https://devfeed.tech/tags/events-community.md>), [fraud](<https://devfeed.tech/tags/fraud.md>), [messaging](<https://devfeed.tech/tags/messaging.md>), [operational](<https://devfeed.tech/tags/operational.md>), [webinar](<https://devfeed.tech/tags/webinar.md>), [whatsapp](<https://devfeed.tech/tags/whatsapp.md>)

## AI overview

This webinar explains how businesses can use WhatsApp for secure account verification, operational alerts, two-way customer conversations, and interactive workflows. It also discusses end-to-end encryption, reducing SMS toll fraud risk, and examples of AI-powered HR messaging workflows.

## Source excerpt

Stop losing critical messages in the noise. Discover how to deliver secure account verifications and operational updates via WhatsApp.