# What is incident management? Understanding this critical business function.

DevFeed: [What is incident management? Understanding this critical business function.](<https://devfeed.tech/articles/what-is-incident-management-understanding-this-critical-business-function-11830.md>)

Original publisher: [Read original article](<https://incident.io/blog/incident-management-for-everyone>)

Author: Katie Hewitt

Published: 2022-12-09T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [Slack](<https://devfeed.tech/topics/slack.md>), [systems](<https://devfeed.tech/topics/systems.md>)

Tags: [customer-trust](<https://devfeed.tech/tags/customer-trust.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack](<https://devfeed.tech/tags/slack.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [systems](<https://devfeed.tech/tags/systems.md>), [workflows](<https://devfeed.tech/tags/workflows.md>)

## AI overview

This article explains why businesses should treat incident management as a critical function rather than wait for failures to occur. It introduces the incident response lifecycle, incident definitions and severity levels, and describes how incident.io supports automated workflows, easier adoption, and integrations such as Slack-native incident response.

## Source excerpt

What is incident management? Understanding this critical business function.