# What is ITSM certification?

DevFeed: [What is ITSM certification?](<https://devfeed.tech/articles/what-is-itsm-certification-12074.md>)

Original publisher: [Read original article](<https://incident.io/blog/what-is-itsm-certification>)

Author: Luis Gonzalez

Published: 2023-01-04T01:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [incident](<https://devfeed.tech/topics/incident.md>), [Frameworks](<https://devfeed.tech/topics/frameworks.md>)

Tags: [article](<https://devfeed.tech/tags/article.md>), [career](<https://devfeed.tech/tags/career.md>), [certifications](<https://devfeed.tech/tags/certifications.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [management](<https://devfeed.tech/tags/management.md>), [operations](<https://devfeed.tech/tags/operations.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [training](<https://devfeed.tech/tags/training.md>)

## AI overview

This article explains what IT Service Management (ITSM) certification is, outlines certification levels and options, and describes how training and exams validate skills in managing IT services and operations.

## Source excerpt

In this article, we break down the various ITSM certification options for IT professionals looking to level up their skills and be more attractive options for employers.