# What is ITSM? Understanding the world of service management

DevFeed: [What is ITSM? Understanding the world of service management](<https://devfeed.tech/articles/what-is-itsm-understanding-the-world-of-service-management-12073.md>)

Original publisher: [Read original article](<https://incident.io/blog/what-is-itsm>)

Author: Luis Gonzalez

Published: 2023-01-03T01:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [User Experience](<https://devfeed.tech/topics/user-experience.md>), [incident](<https://devfeed.tech/topics/incident.md>), [Deployment](<https://devfeed.tech/topics/deployment.md>)

Tags: [best-practices](<https://devfeed.tech/tags/best-practices.md>), [deployment](<https://devfeed.tech/tags/deployment.md>), [efficiency](<https://devfeed.tech/tags/efficiency.md>), [framework](<https://devfeed.tech/tags/framework.md>), [guide](<https://devfeed.tech/tags/guide.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [management](<https://devfeed.tech/tags/management.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [ticketing](<https://devfeed.tech/tags/ticketing.md>), [user-experience](<https://devfeed.tech/tags/user-experience.md>), [workflow](<https://devfeed.tech/tags/workflow.md>)

## AI overview

This guide explains IT service management (ITSM), describing how it standardizes IT workflows, connects IT services with end users, and improves efficiency, service quality, and organizational outcomes. It also distinguishes ITSM from ITIL and outlines ITIL 4's more flexible, customer-centric approach.

## Source excerpt

ITSM can help businesses improve efficiency, reduce costs, and improve service quality. If you're curious to know more about ITSM, check out this guide.