# Why engineering teams are moving from PagerDuty to incident.io On-Call

DevFeed: [Why engineering teams are moving from PagerDuty to incident.io On-Call](<https://devfeed.tech/articles/why-engineering-teams-are-moving-from-pagerduty-to-incident-io-on-call-12081.md>)

Original publisher: [Read original article](<https://incident.io/blog/why-engineering-teams-are-moving-from-pager-duty-to-incident-io-on-call>)

Author: Stephen Whitworth

Published: 2025-03-03T15:46:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [incident](<https://devfeed.tech/topics/incident.md>), [Software](<https://devfeed.tech/topics/software.md>)

Tags: [blog-post](<https://devfeed.tech/tags/blog-post.md>), [engineering](<https://devfeed.tech/tags/engineering.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [on-call](<https://devfeed.tech/tags/on-call.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [webinar](<https://devfeed.tech/tags/webinar.md>)

## AI overview

This article, based on a webinar about migrating from PagerDuty, explains why engineering teams are moving to incident.io On-Call. It highlights complaints about PagerDuty's rising costs, confusing plans, inflexible service models and schedules, and limited evolution in scheduling and alerting. It presents incident.io as a combined incident management platform with on-call, response, and status pages in one place.

## Source excerpt

For years, teams have had to settle for legacy on-call tools that feel more like a burden than a solution. We recently hosted a webinar on migrating from PagerDuty to incident.io On-call.