# Why we killed our Slackbot and bought incident.io with Michael Cullum of Bud Financial

DevFeed: [Why we killed our Slackbot and bought incident.io with Michael Cullum of Bud Financial](<https://devfeed.tech/articles/why-we-killed-our-slackbot-and-bought-incident-io-with-michael-cullum-of-bud-financial-12010.md>)

Original publisher: [Read original article](<https://incident.io/blog/the-debrief-episode-nine>)

Published: 2024-01-29T15:42:45Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [Tooling](<https://devfeed.tech/topics/tooling.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [financial-services](<https://devfeed.tech/tags/financial-services.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [software](<https://devfeed.tech/tags/software.md>), [tooling](<https://devfeed.tech/tags/tooling.md>)

## AI overview

This episode discusses Bud Financial's decision to replace an internally built Slackbot with incident.io for incident response and management. It examines the limitations and costs of building custom response tooling, the resulting operational transformation, the role of incident management tools for data teams, and the Related Incidents AI product release.

## Source excerpt

In this episode, we sit down with Michael Cullum of Bud Financial to talk through his team's process of ultimately deciding to buy incident.io.