# Why you shouldn't take a cookie-cutter approach to incident management with Toby Jackson of Future

DevFeed: [Why you shouldn't take a cookie-cutter approach to incident management with Toby Jackson of Future](<https://devfeed.tech/articles/why-you-shouldn-t-take-a-cookie-cutter-approach-to-incident-management-with-toby-jackson-of-future-12026.md>)

Original publisher: [Read original article](<https://incident.io/blog/the-debrief-episode-twenty-six>)

Published: 2024-05-29T00:48:29Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [SRE](<https://devfeed.tech/topics/sre.md>), [incident](<https://devfeed.tech/topics/incident.md>)

Tags: [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [sre](<https://devfeed.tech/tags/sre.md>)

## AI overview

A podcast episode discusses why incident teams should avoid a cookie-cutter approach and should not treat every incident alike. Toby Jackson, Global SRE Team Lead at Future, explains the drawbacks of this approach, when standardized handling may make sense, and how psychological safety factors into incident management.

## Source excerpt

In this episode, we chat with Toby Jackson, Global SRE Team Lead at Future, about why it's a bad idea to take a cookie-cutter approach to incident management.