# Your non-technical teams should be using incident management tools, too

DevFeed: [Your non-technical teams should be using incident management tools, too](<https://devfeed.tech/articles/your-non-technical-teams-should-be-using-incident-management-tools-too-11935.md>)

Original publisher: [Read original article](<https://incident.io/blog/non-technical-teams>)

Author: Stephen Whitworth

Published: 2023-02-08T00:00:00Z

Content type: opinion

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [data](<https://devfeed.tech/topics/data.md>)

Tags: [data-breaches](<https://devfeed.tech/tags/data-breaches.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [management](<https://devfeed.tech/tags/management.md>), [management-tools](<https://devfeed.tech/tags/management-tools.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>)

## AI overview

The article argues that non-technical teams should use incident management tools and incident response practices. It explains that serious issues outside engineering, such as threatened disclosure of confidential information, can be treated as incidents requiring coordinated response, investigation, and preventive follow-up.

## Source excerpt

Should your non-technical teams be declaring incidents like your engineering team? Absolutely. Here's why.