# Avenue Code

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## Using Generative AI to Streamline internal IT Support: A Comprehensive Demonstration

DevFeed: [Using Generative AI to Streamline internal IT Support: A Comprehensive Demonstration](<https://devfeed.tech/articles/using-generative-ai-to-streamline-internal-it-support-a-comprehensive-demonstration-35061.md>)

Original publisher: [Read original article](<https://blog.avenuecode.com/using-generative-ai-to-streamline-internal-it-support-a-comprehensive-demonstration>)

Author: Davy Costa

Published: 2025-05-23T20:50:16Z

Content type: tutorial

Language: en

Sources: [Avenue Code](<https://devfeed.tech/sources/avenue-code.md>)

Topics: [Generative AI](<https://devfeed.tech/topics/generative-ai.md>), [Google](<https://devfeed.tech/topics/google.md>), [Conversational AI](<https://devfeed.tech/topics/conversational-ai.md>), [AI Agent](<https://devfeed.tech/topics/ai-agent.md>), [knowledge-management](<https://devfeed.tech/topics/knowledge-management.md>), [Documentation](<https://devfeed.tech/topics/documentation.md>), [pdf](<https://devfeed.tech/topics/pdf.md>), [browser](<https://devfeed.tech/topics/browser.md>), [email](<https://devfeed.tech/topics/email.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [ai-agent](<https://devfeed.tech/tags/ai-agent.md>), [browser](<https://devfeed.tech/tags/browser.md>), [conversational-ai](<https://devfeed.tech/tags/conversational-ai.md>), [documentation](<https://devfeed.tech/tags/documentation.md>), [email](<https://devfeed.tech/tags/email.md>), [generative-ai](<https://devfeed.tech/tags/generative-ai.md>), [google](<https://devfeed.tech/tags/google.md>), [knowledge-management](<https://devfeed.tech/tags/knowledge-management.md>), [pdf](<https://devfeed.tech/tags/pdf.md>)

### AI overview

This demonstration describes using Google's Vertex AI platform and Vertex AI Agent Builder to improve internal IT support. A conversational assistant processes internal PDF documentation and provides employees with natural-language guidance for routine tasks involving browsers, email clients, and software settings.

### Source excerpt

In the contemporary corporate landscape, technology plays an indispensable role in daily operations, yet managing IT support efficiently remains a persistent challenge. Employees frequently encounter difficulties when searching for precise instructions on routine IT tasks such as clearing browser history, configuring shared micro mailboxes, or adjusting software settings. Traditional documentation methods--often scattered across different locations, outdated, or inconsistent--result in significant inefficiencies, employee frustration, and operational errors.

## Using Generative AI to enhance customer support

DevFeed: [Using Generative AI to enhance customer support](<https://devfeed.tech/articles/using-generative-ai-to-enhance-customer-support-35060.md>)

Original publisher: [Read original article](<https://blog.avenuecode.com/using-generative-ai-to-enhance-customer-support>)

Author: Davy Costa

Published: 2025-05-23T20:28:40Z

Content type: article

Language: en

Sources: [Avenue Code](<https://devfeed.tech/sources/avenue-code.md>)

Topics: [Generative AI](<https://devfeed.tech/topics/generative-ai.md>), [Retrieval Augmented Generation (RAG)](<https://devfeed.tech/topics/retrieval-augmented-generation-rag.md>), [Chat Bot](<https://devfeed.tech/topics/chatbot.md>), [Support](<https://devfeed.tech/topics/support.md>), [data](<https://devfeed.tech/topics/data.md>), [Finance](<https://devfeed.tech/topics/finance.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [customer-service](<https://devfeed.tech/tags/customer-service.md>), [finance](<https://devfeed.tech/tags/finance.md>), [generative-ai](<https://devfeed.tech/tags/generative-ai.md>), [rag](<https://devfeed.tech/tags/rag.md>), [retrieval](<https://devfeed.tech/tags/retrieval.md>), [support](<https://devfeed.tech/tags/support.md>)

### AI overview

The article describes a Brazilian credit union system that uses Generative AI and a Retrieval-Augmented Generation (RAG) system to build a customer-support chatbot. The chatbot retrieves relevant information from public website documents and generates responses to questions about the institution's services and policies. The system is fine-tuned with a publicly available finance dataset containing 52K instruction-following examples.

### Source excerpt

A credit union system is using Generative AI to enhance customer support, developing an intelligent chatbot designed to provide accurate and timely responses to user inquiries about their services, policies, and other relevant information.

## Why Coding Assistants Need Senior Developer Oversight

DevFeed: [Why Coding Assistants Need Senior Developer Oversight](<https://devfeed.tech/articles/why-only-seniors-deserve-an-assistant-35062.md>)

Original publisher: [Read original article](<https://blog.avenuecode.com/why-only-seniors-deserve-an-assistant>)

Author: Filipe Castro

Published: 2024-09-11T11:00:00Z

Content type: opinion

Language: en

Sources: [Avenue Code](<https://devfeed.tech/sources/avenue-code.md>)

Topics: [coding assistant](<https://devfeed.tech/topics/coding-assistant.md>), [GitHub Copilot](<https://devfeed.tech/topics/github-copilot.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [Programming](<https://devfeed.tech/topics/programming.md>), [Deep learning](<https://devfeed.tech/topics/deep-learning.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [artificial-inteligence](<https://devfeed.tech/tags/artificial-inteligence.md>), [autocomplete](<https://devfeed.tech/tags/autocomplete.md>), [chatgpt](<https://devfeed.tech/tags/chatgpt.md>), [coding-assistant](<https://devfeed.tech/tags/coding-assistant.md>), [copilot](<https://devfeed.tech/tags/copilot.md>), [data-and-machine-learning](<https://devfeed.tech/tags/data-and-machine-learning.md>), [deep-learning](<https://devfeed.tech/tags/deep-learning.md>), [devops](<https://devfeed.tech/tags/devops.md>), [github-copilot](<https://devfeed.tech/tags/github-copilot.md>), [programming](<https://devfeed.tech/tags/programming.md>)

### AI overview

The article argues that coding assistants can accelerate development but may generate incorrect or inefficient code. Because beginners may accept flawed suggestions, it explains why experienced developers should evaluate assistant output and introduces the deep learning process behind these tools.

### Source excerpt

Coding assistant tools are popping up everywhere nowadays (Copilot, JB Assistant, ChatGPT, etc.). They ensure fast and easy coding for developers and also provide a variety of ways to solve the same problem. Normally, the developer can choose preprocessed snippets for a line or lines of their code, along with some suggestions for autocomplete.