# UX Daily - User Experience Daily UX Daily - User Experience Daily This is one page of public article previews, not the complete archive. Follow Next page to continue. Summaries are not the original full articles. ## Object-Oriented UI Design: How You Can Collaborate Seamlessly with Developers and Build Better Products DevFeed: [Object-Oriented UI Design: How You Can Collaborate Seamlessly with Developers and Build Better Products]() Original publisher: [Read original article]() Author: William Hudson Published: 2026-09-16T09:07:08Z Content type: tutorial Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User interface design](), [User Experience](), [Code](), [Testing]() Tags: [code](), [design](), [developer](), [ui](), [user-testing]() ### AI overview This video tutorial explains object-oriented UI design as a way for designers and developers to share a conceptual model. It uses familiar objects such as appointments, their attributes, and their operations to clarify collaboration and create more natural interfaces. ### Source excerpt You're at your routine health checkup, sipping an iced coffee on a hot day. Suddenly, you get a sharp pain in your head. The doctor looks up from her notes, a sympathetic expression on her face. "You're experiencing sphenopalatine ganglioneuralgia." Your heart sinks. The coffee cup drops to the floor. Medication? Surgery? How long do you have? "Sorry! Doctor speak," she says, noticing your panic. "You have brain freeze." Two completely different terms for the exact same thing, and one of them nearly gave you a panic attack.Designers and developers do this to each other all the time. You call it an "appointment," the developer calls it an "event," and the database calls it a "record." Everyon... ## Object-Oriented Design Lessons from Trello, Notion, Tinder, and Amazon DevFeed: [Object-Oriented Design Lessons from Trello, Notion, Tinder, and Amazon]() Original publisher: [Read original article]() Author: William Hudson Published: 2026-09-16T08:30:06Z Content type: tutorial Language: en Sources: [UX Daily - User Experience Daily]() Topics: [ui](), [User Experience](), [Design system](), [Notion]() Tags: [design](), [interface](), [object](), [properties](), [structure](), [ui-components](), [user-experience]() ### AI overview This tutorial explains object-oriented design through examples from Trello, Notion, Tinder, and Amazon. It argues that organizing interfaces around meaningful, stable objects and their operations can improve clarity and support scalable product structures. ### Source excerpt Which apps do you use throughout your day? Maybe you manage your projects on Trello, use Notion as an internal docs site, and maybe, just maybe, you do some swiping on Tinder during your lunch break. Despite looking nothing alike, these three highly successful apps are organized around the same idea: Give users a small number of meaningful objects, let them act on those objects directly, and the interface will feel intuitive without explanation.Cards. Blocks. Profiles: These UI components are the central concepts around which Trello, Notion, and Tinder organize everything else. We can call them objects. Users recognize them immediately, know what they can do with them, and build their entire... ## Object-Oriented UI Design and Its Role in User-Centered Interfaces DevFeed: [Object-Oriented UI Design and Its Role in User-Centered Interfaces]() Original publisher: [Read original article]() Author: William Hudson Published: 2026-09-16T07:42:01Z Content type: tutorial Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User interface design](), [User Experience](), [ui](), [App]() Tags: [app](), [design](), [object](), [ui](), [ui-design](), [user-experience]() ### AI overview The video explains object-oriented UI design through an airline reservation example. It argues that users think in terms of meaningful objects, such as reservations, rather than isolated features and screens, and introduces conceptual models as a way to structure interfaces around those objects. ### Source excerpt Vacation time! You book your flight. You have a reservation. It's real. You paid for it. And yet, when you open the airline's app to look at it, it's surprisingly elusive. You don't want to check in, you don't want to change it, you just want to find it and check the details. It's not on the home screen. The home screen wants to sell you another flight. You try your profile. Only personal details. You try "My Trips." There it is! Except "My Trips" only shows the flight. Your seat is somewhere else. Your meal preference is somewhere else. Your upgrade option is somewhere else. The one thing that should hold all of this together, your reservation, has been chopped into pieces and scattered acr... ## Plug, Play, Persona: Your Free Template and Step-by-Step Guide DevFeed: [Plug, Play, Persona: Your Free Template and Step-by-Step Guide]() Original publisher: [Read original article]() Author: James Newhook Published: 2026-09-12T05:16:39Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [Template](), [Accessibility]() Tags: [design](), [guide](), [how-to](), [user-experience]() ### AI overview This step-by-step guide explains how to create a concise, actionable user persona with a free template. It recommends focusing on details that support decisions, using a realistic name and photo, and grounding the persona in user research rather than demographics or decorative information. ### Source excerpt You've searched for the perfect persona template, downloaded dozens, yet none quite hit the mark. Here's the problem: Most templates fail you because they focus on demographics, fancy sliders, and irrelevant details. None of these things help drive decisions or create solutions that improve lives. But search no more. You've found the simple, easy-to-use template that cuts the fluff and delivers the insights your team needs to build products people love. Get ready for fast decision-making and laser focus on your users. Your teammates, business, and customers will thank you.Here's a liberating truth: The best personas fit on one page. They contain only what drives decisions. No fluff. No fille... ## Keyboard Navigation and Data Entry DevFeed: [Keyboard Navigation and Data Entry]() Original publisher: [Read original article]() Author: William Hudson Published: 2026-09-04T00:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User interface design](), [Accessibility](), [data]() Tags: [accessibility](), [amazon](), [compliance](), [design](), [forms](), [transactions](), [usability](), [visual-hierarchy]() ### AI overview This article explains how keyboard navigation, clear action hierarchy, flexible data entry, and review steps improve the usability and accessibility of forms. It covers tab order, assistive technology users, minimizing keyboard-mouse switching, and WCAG guidance for important transactions. ### Source excerpt Forms are an essential part of many interactions, but good form layout and clear labels are only part of the picture. Forms also need to work in all the ways users interact with them. Not everyone uses a mouse. Many users rely on keyboards, whether by preference, motor impairments, or because they use assistive technologies such as screen readers. How a form handles keyboard navigation, action buttons, and data entry has a direct impact on both usability and accessibility compliance.In the video, William Hudson explores the interaction side of form design: how users move through forms, how primary and secondary actions should be distinguished, and why flexible input handling is one of the si... ## Expert Evaluation: Identify Problems Before You Recruit Users DevFeed: [Expert Evaluation: Identify Problems Before You Recruit Users]() Original publisher: [Read original article]() Author: William Hudson Published: 2026-09-03T00:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [Usability](), [User experience (UX)](), [User interface design](), [Interaction Design](), [benchmarking](), [Artificial Intelligence]() Tags: [ai](), [benchmarking](), [cost](), [evaluation](), [interaction-design](), [testing](), [usability](), [ux]() ### AI overview This article explains expert, or heuristic, evaluation as a cost-effective way to identify usability problems before recruiting users. It describes using structured guidelines such as Nielsen's heuristics, extending the method to benchmarking, and treating AI-generated critiques as preliminary input that requires expert review. ### Source excerpt Before you have a single real user in a testing session, you can already find a significant proportion of the usability problems in a design. Expert evaluation, also known as heuristic evaluation, is one of the most cost-effective methods available to UX practitioners. It requires no recruitment, facilities, or scheduling. What it does require is expertise, judgment, and a structured set of guidelines to work from.Here we show how expert evaluation works, walk through Nielsen's widely used set of 10 heuristics, and explain how the same principles can be extended to benchmarking: a more formal process of scoring designs against detailed criteria and comparing performance across sites or over... ## Legal Aspects of Accessibility DevFeed: [Legal Aspects of Accessibility]() Original publisher: [Read original article]() Author: William Hudson Published: 2026-09-02T00:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [Accessibility](), [User interface design]() Tags: [accessibility](), [compliance](), [developers](), [digital-accessibility](), [digital-products](), [ibm](), [us](), [ux]() ### AI overview This lesson examines accessibility law, disability discrimination requirements, regional legislation, compliance obligations, and landmark legal cases affecting digital products and services. It explains that websites, intranets, and software must be accessible, and highlights the ADA, Section 508, European legislation, and the Sydney Olympics website case. ### Source excerpt Understanding the legal requirements for accessibility is essential for anyone building digital products and services. Accessibility legislation exists worldwide, and failure to comply can result in costly lawsuits and reputational damage. This lesson explores the legal landscape, compliance standards, and practical implications for designers and developers.In the video, William Hudson, UX Strategist and Founder of Syntagm Ltd, explores the legal landscape of accessibility and disability discrimination.[[video:2240]]Disability Discrimination Laws WorldwideDisability discrimination legislation exists in virtually every country, though the specific laws and enforcement mechanisms vary by juris... ## Perceptual Issues in Dynamic Interfaces DevFeed: [Perceptual Issues in Dynamic Interfaces]() Original publisher: [Read original article]() Author: William Hudson Published: 2026-09-02T00:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [Ajax](), [Accessibility]() Tags: [applications](), [browsers](), [interface-design](), [mobile](), [technology](), [user-experience](), [web](), [web-design]() ### AI overview This video explains how inattentional blindness and change blindness affect users' ability to perceive updates in dynamic web interfaces. It uses examples including the invisible gorilla experiment and page reloads to show why important changes can go unnoticed, with implications for interface and web design. ### Source excerpt In this video, William Hudson, User Experience Strategist and Founder of Syntagm Ltd, explores the psychological phenomena that affect how users perceive changes in dynamic web interfaces. While the focus is on web pages, these principles apply to any interactive technology, from desktop applications to mobile interfaces.[[video:2250]]Understanding Human PerceptionWhen we add dynamic functionality to web pages using technologies like Ajax, we gain tremendous flexibility to update content without full-page reloads. However, this increased interactivity introduces a crucial challenge: users may not notice the changes we make. Three key perceptual phenomena explain why even obvious updates can... ## Why Smart Professionals Use Personas to Get Ahead (And You Should Too) DevFeed: [Why Smart Professionals Use Personas to Get Ahead (And You Should Too)]() Original publisher: [Read original article]() Author: James Newhook Published: 2026-08-27T05:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User experience (UX)](), [User Experience]() Tags: [career](), [healthcare](), [user-experience](), [ux](), [ux-design]() ### AI overview The article explains how user personas help professionals turn research into specific, human-centered representations of users. It presents personas as a practical UX design tool for creating focused products, services, and experiences, improving understanding of customer needs, and aligning teams. ### Source excerpt Imagine your next product launch soaring beyond expectations. Your customers raving about experiences crafted just for them. Your ideas finally connecting with the people who matter most. This isn't wishful thinking--it's what happens when you master personas, user experience (UX) design's secret weapon. Whether you're an executive tired of guessing what customers want, a healthcare administrator struggling with patient satisfaction, or an entrepreneur desperate to stand out, personas give you the power to stop designing for everyone (and pleasing no one). Instead, you'll create laser-focused solutions that make people feel understood and transform your career from constantly guessing to conf... ## AI for Persona Research and Creation: Build Better Profiles in Less Time DevFeed: [AI for Persona Research and Creation: Build Better Profiles in Less Time]() Original publisher: [Read original article]() Author: James Newhook Published: 2026-08-25T05:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [Artificial Intelligence](), [User experience (UX)](), [Large Language Model](), [ChatGPT](), [Prompt Engineering](), [coding](), [data]() Tags: [ai](), [article](), [chatgpt](), [coding](), [data](), [research](), [user-experience](), [ux](), [workflows]() ### AI overview An article about using AI to accelerate user-persona research and creation while preserving human judgment, empathy, intuition, and emotional intelligence. It outlines eight stages where AI can assist, including research ideation, recruitment, planning, transcription, data coding, affinity diagramming, triangulation, and persona generation. ### Source excerpt Personas help you get inside your users' heads--and build things they'll actually value. Now imagine having a tool that makes it all click faster. That's AI. Let it handle the grind while you do what only a human can: feel, connect, and create solutions people truly love. Here are seven ways to make your persona creation faster and smarter, plus a downloadable set of prompts and a bonus tip to take it to the next level.AI is here to stay--and it's changing the way we work. It can speed up workflows, take on the grunt work, and, in some situations, get us better results than we'd be able to alone. In this video, Ioana Teleanu, AI Product Design Leader (ex-Miro, ex-UiPath) and Founder of UX Good... ## Healthcare UX: Design that Saves Lives DevFeed: [Healthcare UX: Design that Saves Lives]() Original publisher: [Read original article]() Author: Laia Tremosa Published: 2026-08-24T16:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User experience (UX)](), [User interface design](), [Usability](), [Artificial Intelligence](), [Virtual reality]() Tags: [artificial-intelligence](), [design](), [health-tech](), [healthcare](), [ui-design](), [usability](), [ux](), [ux-design]() ### AI overview This article explains why UX design is especially consequential in healthcare, where poorly designed interfaces can contribute to dangerous mistakes. It discusses healthcare products and services, the growth of digital health and telemedicine, and the role of UX/UI design in improving engagement, usability and retention. It also notes how emerging technologies such as virtual reality and artificial intelligence may shape healthcare design. ### Source excerpt UX (user experience) design has the potential to improve people's everyday lives. The stakes are even higher if you work as a UX designer in the healthcare industry. The health-tech sector is among the fastest-growing in the world, with expected revenue of USD 1,305.1 billion in 2030, according to Grand View Research. As a UX designer, you have the opportunity to help define the future of healthcare. Let's look at the role of UX design within the healthcare field, the impact of the COVID-19 pandemic on digital health solutions, the aging population phenomenon, and the pivotal role of design for emerging technologies such as Virtual Reality (VR) and Artificial Intelligence (AI).Most digital h... ## How to Design for AR Experiences on the Go DevFeed: [How to Design for AR Experiences on the Go]() Original publisher: [Read original article]() Author: Riley Hunt Published: 2026-08-23T18:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User Experience](), [Virtual reality]() Tags: [design](), [user-experience](), [ux]() ### AI overview This article explains how to design augmented reality experiences for users who are on the move. It compares AR interaction with mobile UX, contrasts it with virtual reality UX, and introduces spatial cognition, including spatial perception, memory, reasoning, and problem-solving. ### Source excerpt From a design perspective, UX for Augmented Reality (AR) is similar to mobile UX in that users are often on the move and use the interface in short bursts of activity. In contrast, the user experience of a virtual reality application is more similar to web or desktop UX, designed for immersive, continued use. Here we'll explore how to make the most of the kinds of interaction AR excels at and how to design for the spaces where we use AR.Augmented reality has many applications that provide more meaning or information to specific places, but most AR experiences are not restricted to a single place. Navigation AR tools or information overlays need to adopt similar design principles from mobile... ## Persona Health Check: What's Wrong with Yours--and How to Treat It DevFeed: [Persona Health Check: What's Wrong with Yours--and How to Treat It]() Original publisher: [Read original article]() Author: James Newhook Published: 2026-08-22T03:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User Experience]() Tags: [user-experience]() ### AI overview An article on improving the usefulness of UX personas in product decision-making. It recommends selecting a primary persona, using secondary personas only for contextual variations, and consolidating redundant personas to improve prioritization. ### Source excerpt Do your personas drive decisions or collect dust in forgotten folders? It's hard to watch your carefully researched personas get ignored. Meanwhile, your team struggles to make decisions, builds products nobody wants, and gets stuck in endless revision cycles--all of which stagnate progress. But if you can turn your personas from pretty documents into indispensable decision-making tools, you'll help shape every feature, influence every strategy meeting, and prove your worth through measurable business results.Think of this as your persona health checkup--a quick scan to see how strong and useful your personas really are. Each "problem" below comes with tell-tale symptoms you might recognize in... ## Are AI-Generated Synthetic Users Replacing Personas? What UX Designers Need to Know DevFeed: [Are AI-Generated Synthetic Users Replacing Personas? What UX Designers Need to Know]() Original publisher: [Read original article]() Author: James Newhook Published: 2026-08-20T05:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User experience (UX)](), [Artificial Intelligence](), [Human-AI evaluation](), [Large Language Model]() Tags: [ai](), [chatgpt](), [large-language-model](), [research](), [synthetic](), [ux](), [web]() ### AI overview The article examines whether AI-generated synthetic users can replace research-backed personas in UX design. It argues that personas built from AI training data, web searches, and algorithms tend to produce generic stereotypes rather than accurately represent real users' contexts, pain points, and behaviors. Traditional user research remains necessary for creating trustworthy, user-centered products. ### Source excerpt AI-generated personas sound like a dream: faster insights, lower costs, happier stakeholders. But there's a catch--if you build for fake users, you risk losing the real ones. The choice isn't just about speed. It's about trust, accuracy, and your reputation as a thoughtful, strategic designer. A traditional persona is built on user research. Researchers gain a deep understanding of user needs, motivations, and behaviors and create a one-page summary that gives teams focus and promotes empathy. Conversely, a synthetic user is a persona created entirely by artificial intelligence without any human research. The AI analyzes patterns from its vast training data, performs web searches, and applie... ## How to Ensure a Smooth Design Handoff DevFeed: [How to Ensure a Smooth Design Handoff]() Original publisher: [Read original article]() Author: Kasturika Kasturika Published: 2026-08-19T10:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User Experience](), [User interface design](), [Usability](), [Accessibility](), [Agile]() Tags: [accessibility](), [agile](), [cc-by-sa](), [collaboration](), [communication](), [design](), [developers](), [interaction-design](), [usability](), [user-experience](), [video]() ### AI overview This article explains how designers and developers can collaborate more effectively during design handoffs. It emphasizes clear communication, mutual understanding of design and development constraints, and shared responsibility for delivering a good user experience, with particular attention to specifications, accessibility, responsive behavior, and agile workflows. ### Source excerpt In your work as a designer, you will find yourself working closely with different stakeholders, and none more common than software engineers or developers, who are responsible for implementing your designs. Designers and developers share a common goal -- to do what's best for the user and for the business. But the day-to-day realities of their collaboration aren't so clear-cut and idyllic. The main reason: miscommunication. Here are some tips to help you maintain smooth relations with "the other side."Communication is the most important skill a designer must have. In fact, every deliverable a designer creates is a form of communication: personas, journey maps, storyboards, sitemaps, user flow... ## How to Explain Complex Design Ideas So People Get Excited and Promote You DevFeed: [How to Explain Complex Design Ideas So People Get Excited and Promote You]() Original publisher: [Read original article]() Author: Rikke Friis Dam Published: 2026-08-17T14:00:00Z Content type: tutorial Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User Experience](), [Usability](), [Template](), [App]() Tags: [communication](), [how-to](), [resource](), [skills](), [usability](), [user-experience](), [video]() ### AI overview Don Norman explains how to communicate complex design ideas clearly and build audience interest. He recommends beginning with practical examples, then introducing the abstractions that connect them, while conveying genuine enthusiasm for the subject. ### Source excerpt You are an expert! If you want to move up in a company or convince people to support your ideas, you need to communicate your expertise and excitement clearly. Sounds easy, right? The problem is that the more expertise you have, the harder it can be to communicate. In this video, Don Norman shares his ideas for avoiding this problem. One is to start with practical examples that your audience can easily understand, then talk about abstractions that tie those examples together. So, before you talk about the history of art, show some paintings, or start your next talk on usability with a live demo of an app with great usability, or a usability fail! You should also convey your excitement. If yo... ## 95% of Design Schools Are Training You for Jobs That Won't Exist DevFeed: [95% of Design Schools Are Training You for Jobs That Won't Exist]() Original publisher: [Read original article]() Author: Rikke Friis Dam Published: 2026-08-15T15:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User Experience](), [systems]() Tags: [design](), [education](), [learning](), [skills](), [user-experience](), [ux-design]() ### AI overview The article argues that design education must evolve as designers increasingly address complex socio-technical systems and societal challenges. It recommends cross-disciplinary learning and partnerships with educators, communities, government, and businesses. ### Source excerpt The role of designers is changing. We continue to design products and services, but we also design more in the way of complex socio-technical systems and systemic challenges such as climate change, poverty and inequality. In this video, Don Norman makes the case that the way designers learn must also change. He says that design educators should partner with educators from other disciplines -- such as engineering and business -- and train designers to do the same. They should also partner with people outside of education -- in local communities, government and businesses -- to train new designers to bring people together to solve problems. Though Don does not state it in the video, there is an i... ## Create a Winning UX/UI Portfolio: Optimize with AI DevFeed: [Create a Winning UX/UI Portfolio: Optimize with AI]() Original publisher: [Read original article]() Author: Laia Tremosa Published: 2026-08-13T15:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User experience (UX)](), [Artificial Intelligence](), [personalization](), [Optimization]() Tags: [ai](), [career](), [design](), [efficiency](), [optimization](), [personalization](), [ui](), [ux]() ### AI overview This article explains how artificial intelligence can help designers create a stronger UX/UI portfolio by improving efficiency, personalization, and optimization while supporting career advancement. ### Source excerpt You're a designer. You've got talent, vision, and a lot of potential--and know that, somewhere ahead, you've got an open road on a great employment "highway" to fulfill that potential. But what about putting that portfolio together? You know you need it, but it can feel like an endless traffic jam of obstacles that's keeping you from your highway. You're juggling projects and deadlines--work for others--and you still need to make time to craft a standout portfolio to focus on yourself so you can get up and up and achieve career success. Read on and see how artificial intelligence (AI) can clear some obstacles and transform your portfolio from just a collection of work into a powerful tool for c... ## How You as a Lone Designer Can Change the World DevFeed: [How You as a Lone Designer Can Change the World]() Original publisher: [Read original article]() Author: Rikke Friis Dam Published: 2026-08-13T14:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User Experience](), [User experience (UX)]() Tags: [design](), [experience-design](), [interaction-design](), [learn](), [skills](), [user-experience](), [user-experience-design](), [ux](), [ux-design]() ### AI overview This video article explains how lone designers can use their design expertise to address major societal issues. Don Norman recommends joining organizations already working on these issues, gaining authority within an existing company, or joining a legally structured corporation such as a B Corp. ### Source excerpt Has Don Norman convinced you to work on important societal issues? As a lone designer, what can you do? If you are a new designer who has just graduated from design school, an experienced designer, or a designer who would like to shift your company's path toward helping the world, there are ways to make these things happen. In this video, Don shares his wisdom on how you can accomplish it by joining an organization or company that is already working on these issues, by gaining authority in your current company, or by joining a type of corporation--such as a "b-corp" in the US--that is actually set up legally to address some important societal issues. "If you want to work on the major societal... ## The 4 Types of Designers Who Will Thrive in 2030 (And the One Most Schools Still Ignore) DevFeed: [The 4 Types of Designers Who Will Thrive in 2030 (And the One Most Schools Still Ignore)]() Original publisher: [Read original article]() Author: Rikke Friis Dam Published: 2026-08-13T14:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [user experience design](), [User Experience]() Tags: [design](), [education](), [experience-design](), [user-experience]() ### AI overview Don Norman outlines four kinds of design challenges that designers may face in the 21st century and the skills needed to address them. The article presents design as a way of thinking that can help tackle complex societal issues, while also describing performance and systemic challenges. ### Source excerpt What is the future of design? Which skills will you need in the 21st century? In this video, Don Norman gives four examples of the tasks that designers might be doing in the 21st century, and the four types of designers that will be needed."So there you are. Four different kinds of design problems, each of them requiring different skills and different change from the traditional design of designers of craft."-- Don Norman: Father of User Experience design, author of the legendary book The Design of Everyday Things, co-founder of the Nielsen Norman Group, and former VP of the Advanced Technology Group at Apple.Don Norman is trying to mobilize the current and next generations of designers to us... ## Understand the Service Design Process DevFeed: [Understand the Service Design Process]() Original publisher: [Read original article]() Author: Jodi Forlizzi; John Zimmerman Published: 2026-08-10T13:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [User experience (UX)](), [systems]() Tags: [systems](), [ux]() ### AI overview The article explains service design as a user-centered process for moving from a current service system to a preferred future state. It introduces stakeholder models, service blueprints, and customer journey maps as tools for representing and refining services holistically. ### Source excerpt A user-centered design process maps the current state of the world and envisions preferred future states in the form of new computational artifacts. Service design relies on a similar process with some important differences. Most importantly, a service design process results in a system, a service concept and a strategy for transitioning from the current system to the preferred system. Unlike UCD and UX, which focus almost exclusively on the user, service designers discover solutions at the intersection of the service provider's and customer's needs. As a result, a service design gets expressed through a series of models that serve as a description of what a service is, how it meets the need... ## How the Best UX Design Teams Integrate Personas into Agile Workflows DevFeed: [How the Best UX Design Teams Integrate Personas into Agile Workflows]() Original publisher: [Read original article]() Author: James Newhook Published: 2026-08-08T04:00:00Z Content type: article Language: en Sources: [UX Daily - User Experience Daily]() Topics: [Agile](), [User experience (UX)](), [Product Management]() Tags: [agile](), [churn](), [developers](), [development](), [revenue](), [ux](), [ux-design](), [workflows]() ### AI overview This article explains how UX design teams can integrate user personas into Agile workflows. It presents personas as living tools that translate user needs into actionable requirements, reduce wasted work, improve communication, and keep product decisions focused on real user needs. ### Source excerpt You've seen it countless times: Agile teams racing through sprints while personas gather dust in forgotten folders (or never get created at all). The promise of user-centered design crashes into the reality of two-week deadlines. But what if you could harness both? Build at startup speed while truly understanding your users. Transform "as a user, I want..." into "Sarah needs this because..." and watch engagement soar, revenue climb, and churn vanish. Your products will become indispensable to users' lives while you become the go-to person who made it happen.For some, it may seem like Agile and user-centered design (and therefore, personas) don't fit together. However, Alan Cooper, the Father...