# Customers Published articles for Customers. This is one page of public article previews, not the complete archive. Follow Next page to continue. Summaries are not the original full articles. ## Cloud Sovereignty, Provider Risk, and Migration Options for EU Companies DevFeed: [Cloud Sovereignty, Provider Risk, and Migration Options for EU Companies]() Original publisher: [Read original article]() Author: Adam Gordon Bell Published: 2026-09-16T13:00:00Z Content type: opinion Language: en Sources: [Pulumi]() Topics: [Cloud](), [migration](), [pulumi](), [Security](), [scaleway](), [Tooling]() Tags: [aws](), [azure](), [cloud](), [customers](), [kubernetes](), [migration](), [platform-engineering](), [pulumi](), [scaleway](), [security]() ### AI overview This recorded discussion examines cloud sovereignty, legal and cost concerns for EU companies using major US cloud providers, and the practical tradeoffs of moving to European providers. Three guests discuss provider exposure, encryption and account shutdown risks, migration costs, and whether Pulumi and agentic infrastructure can make future moves easier. ### Source excerpt Recorded September 3, 2026. Quotes are lightly edited for clarity. Maybe this sounds familiar. You run infrastructure at a company that isn't American. Your workloads are on AWS, Azure, or Google Cloud, probably more than one, because that is what everyone picked. Until recently nobody asked you where the data lives or who can reach it. Now you're getting questions. Legal wants to know what NIS2 means for where your systems run. Someone on the leadership team read that the US government locked the cloud accounts of judges at the International Criminal Court and wants to know if that could happen to you. Finance wants to know why the bill went up again. A customer's security review asked, in writing, which country your data sits in. So now you have questions of your own: If a US court or agency wants my data, can they get it from my provider without involving me? Does putting everything in an EU region change that? The big providers now sell "sovereign cloud" in Europe. Is that different, or a rename? If I encrypt everything and hold the keys myself, am I covered? Could my account be switched off one day? What would I do? Are Hetzner, OVH, and Scaleway usable for real workloads? How much cheaper are they once you count the migration? What should I be building on now so I can leave later if I need to? A migration like this used to be a multi-year project. Does Pulumi and agentic infrastructure change that? Is any of this worth the disruption, or should I leave what works alone? I put those questions to three people who have each dealt with this for real. One of them helps EU companies work out their exposure and builds the tooling to leave. Another has spent fifteen years sizing what cloud actually costs, and thinks most people should stay put. The third moved his company off AWS and onto a European provider. They don't agree on how big the risk is. The full hour is below. Don't just default to the hyperscalers Waldemar Kindler co-founded Think Ahead Technologies, whe ## Salesforce staggers back to feet after global outage DevFeed: [Salesforce staggers back to feet after global outage]() Original publisher: [Read original article]() Author: Lindsay Clark Published: 2026-09-16T10:06:00Z Content type: news Language: en Sources: [www.theregister.com - Articles]() Topics: [Shopify]() Tags: [customers](), [errors](), [outage](), [saas](), [salesforce](), [services]() ### AI overview Salesforce is recovering from a global outage that caused severe delays, intermittent errors, and inability to access services for customers attending the company's annual conference in San Francisco. ### Source excerpt As thousands attend annual conference in San Francisco, customers get 'severe delays, intermittent errors, and inability to access services' ## Elastic announces GA of cross-project search on Serverless, enabling teams to query across all linked projects without moving a byte DevFeed: [Elastic announces GA of cross-project search on Serverless, enabling teams to query across all linked projects without moving a byte]() Original publisher: [Read original article]() Author: Jordi Mon Companys,Lucy Wang Published: 2026-09-16T00:00:00Z Content type: release Language: en Sources: [Elastic Blog - Elasticsearch, Kibana, and ELK Stack]() Topics: [Serverless](), [Elastic Cloud](), [Cloud](), [observability](), [Security](), [SIEM, Security, Observability]() Tags: [architecture-cloud-migration-migrating-cloud-native-scaling-search-analytics-search-applicatio](), [cloud](), [cloud-elasticsearch-platform](), [customers](), [elastic](), [elastic-cloud](), [observability](), [observability-security-search](), [security](), [serverless]() ### AI overview Elastic announced the general availability of cross-project search for Elastic Cloud Serverless. It lets teams query multiple linked projects in a single session across regions, project types, and cloud providers, while keeping data in place and avoiding certificates, remote-cluster configuration, and per-connection authentication. ### Source excerpt Cross-project search is now GA on Elastic Cloud Serverless. Link multiple projects and query all of them from a single Discover or ES|QL session: no certificates, no remote cluster config, and three clicks to set up. Available from September 1, 2026. ## Unify your marketing data with Lakeflow Connect DevFeed: [Unify your marketing data with Lakeflow Connect]() Original publisher: [Read original article]() Author: Sonia Bendre; Giselle Goicochea Published: 2026-09-11T18:00:00Z Content type: article Language: en Sources: [Databricks]() Topics: [databricks](), [Software as a service](), [Databases](), [API](), [Automation](), [dashboards](), [hubspot](), [CI/CD]() Tags: [analytics](), [api](), [automation](), [churn](), [ci-cd](), [connectors](), [crm](), [customer](), [customers](), [dashboards](), [data](), [databases](), [databricks](), [engineering](), [marketing](), [product](), [retention](), [saas](), [salesforce](), [series]() ### AI overview This first post in a series presents Lakeflow Connect as a fully managed data-ingestion service for unifying fragmented marketing and Customer 360 data. It describes native connectors for SaaS applications, databases, and files, configured through a point-and-click UI or API, with governed tables in Unity Catalog and integrations such as HubSpot and Salesforce. The article highlights reduced maintenance compared with custom pipelines and support for downstream reporting, analytics, retention, and churn analysis. ### Source excerpt This is the first post in a new series exploring how Lakeflow Connect brings fully... ## Evaluation-First AI Agents: How Zepto Scales Customer Support on Databricks and MLflow DevFeed: [Evaluation-First AI Agents: How Zepto Scales Customer Support on Databricks and MLflow]() Original publisher: [Read original article]() Author: Gireesh Sreedhar KP; Deepak Dhankani; Eash Sharma Published: 2026-09-09T03:00:00Z Content type: article Language: en Sources: [Databricks]() Topics: [AI Agent](), [databricks](), [AI Infrastructure](), [real-time]() Tags: [agents](), [ai](), [ai-engineering](), [architecture](), [best-practices](), [blog](), [company](), [customer](), [customers](), [data-science-and-ml](), [data-strategy](), [databricks](), [efficiency](), [engineering](), [evaluation](), [india](), [industries](), [operations](), [platform](), [product](), [production](), [real-time](), [retail-consumer-goods](), [scale](), [workflows]() ### AI overview This Databricks and MLflow case study describes how Zepto uses an evaluation-first, multi-agent AI system to operate customer support at more than 100,000 tickets per day. It focuses on the system architecture, evaluation framework, quality gate, and development and production loops used to improve reliability as volume, product categories, languages, and failure modes expand. ### Source excerpt Zepto's Push for Reliable, Real-Time Customer SupportZepto is one of India's fastest-growing... ## Proxmox Enterprise Support Goes 24/7 on October 19; North American Subsidiary Opens in Kingston DevFeed: [Proxmox Enterprise Support Goes 24/7 on October 19; North American Subsidiary Opens in Kingston]() Original publisher: [Read original article]() Author: Lyle Smith Published: 2026-09-03T14:57:12Z Content type: news Language: en Sources: [StorageReview.com]() Topics: [Proxmox](), [virtualization](), [Cloud]() Tags: [2026](), [cloud](), [customers](), [enterprise](), [outages](), [production](), [proxmox](), [software](), [ssh](), [support]() ### AI overview Proxmox will begin offering 24/7 global enterprise support on October 19, 2026, covering Proxmox Virtual Environment, Proxmox Backup Server, and Proxmox Datacenter Manager. It is also establishing Proxmox North America Inc. in Kingston, Ontario, to support customers and partners in the United States and Canada. Premium subscribers will receive around-the-clock coverage, while Standard subscribers are scheduled for a later Q4 2026 onboarding window. ### Source excerpt Proxmox is making a major expansion to its enterprise operations, moving to 24/7 global support beginning October 19, 2026, while establishing a new North American subsidiary in Kingston, Ontario. The new support covers Proxmox Virtual Environment, Proxmox Backup Server, and Proxmox Datacenter Manager, giving enterprise customers direct access to Proxmox engineers at any time of The post Proxmox Enterprise Support Goes 24/7 on October 19; North American Subsidiary Opens in Kingston appeared first on StorageReview.com. ## Why Senior Leaders Should Attend Post-Incident Reviews for Major Cloud Incidents DevFeed: [Why Senior Leaders Should Attend Post-Incident Reviews for Major Cloud Incidents]() Original publisher: [Read original article]() Author: Sridhar Rajarao Published: 2026-08-29T00:00:00Z Content type: opinion Language: en Sources: [Sridhar Rajarao]() Topics: [incident](), [Cloud](), [control-plane](), [Deployment]() Tags: [cloud](), [control-plane](), [customers](), [deploy](), [incident](), [incident-management](), [leadership](), [major](), [operations](), [post](), [postmortems](), [reliability](), [review](), [service]() ### AI overview The article argues that senior leaders should attend Post Incident Reviews for major cloud incidents because failures can affect many customers and teams. Leadership helps approve cross-team changes, resolve trade-offs, and ensure corrective actions are completed. ### Source excerpt For major incidents, a Post Incident Review is not an operations meeting. It is where leaders remove the blockers that keep the service from becoming safer. ## Isle of Food Combines Island Exploration and Cooking in a Virtual Reality Restaurant Simulation DevFeed: [Isle of Food Combines Island Exploration and Cooking in a Virtual Reality Restaurant Simulation]() Original publisher: [Read original article]() Author: Luis Aviles Published: 2026-08-26T22:57:20Z Content type: opinion Language: en Sources: [UploadVR]() Topics: [Simulation](), [Virtual reality]() Tags: [3d-printer](), [customers](), [games](), [simulation](), [vr-gaming]() ### AI overview The article reviews Isle of Food, a virtual reality cooking and ingredient-collecting simulation on a tropical island. It describes gathering resources, preparing recipes, serving customers, customizing the restaurant, and progressing through experience points and new recipes. ### Source excerpt Isle of Food takes a novel approach to a cooking simulation game by having you explore an island for food to prepare for your guests. ## Playdate maker Panic is refunding tariff fees to customers DevFeed: [Playdate maker Panic is refunding tariff fees to customers]() Original publisher: [Read original article]() Author: Nicole Carpenter, Diego Argüello Published: 2026-08-26T18:21:55Z Content type: news Language: en Sources: [gamedeveloper]() Topics: [Panic Playdate]() Tags: [company](), [customers](), [fees](), [money](), [news]() ### AI overview Panic, maker of the crank-driven Playdate handheld, is refunding tariff fees to customers who bought the device during the period when the charges applied. The refund amount depends on the purchase, following Panic's successful application for tariff refunds from the United States government. ### Source excerpt 'It's just not our money to keep, and it felt really good to give it back.' ## Incident Report: July 22, 2026 DevFeed: [Incident Report: July 22, 2026]() Original publisher: [Read original article]() Author: Karina Devadoss Published: 2026-08-14T17:06:07Z Content type: news Language: en Sources: [HubSpot]() Topics: [incident](), [configuration](), [bug](), [health checks](), [client]() Tags: [2026](), [bug](), [change](), [configuration](), [customers](), [engineering](), [errors](), [europe](), [health-checks](), [hubspot](), [incident](), [memory](), [network](), [performance](), [report](), [services]() ### AI overview HubSpot reports that a configuration change triggered a latent defect in a core CRM service, causing European customers to experience CRM access disruptions for approximately 55 minutes on July 22, 2026. No data was lost, and non-European regions operated without interruption. ### Source excerpt Customers in Europe faced CRM access issues on July 22 due to a configuration change. Learn about the incident, its impact, and our commitment to improved reliability. ## DeepSeek V4 Flash is 90% off through Novita on AI Gateway DevFeed: [DeepSeek V4 Flash is 90% off through Novita on AI Gateway]() Original publisher: [Read original article]() Author: Jerilyn Zheng Published: 2026-08-04T00:00:00Z Content type: release Language: en Sources: [Vercel News]() Topics: [deepseek](), [API](), [API keys](), [Vercel](), [dashboards]() Tags: [ai](), [api](), [customers](), [deepseek](), [flash](), [model](), [playground](), [vercel]() ### AI overview DeepSeek v4 Flash is available at a 90% discount through Novita on Vercel's AI Gateway for Vercel Pro customers through August 11. Users can configure the specified DeepSeek model, prioritize Novita with fallback providers, create an API key, or test the model in the playground. ### Source excerpt DeepSeek v4 Flash is 90% off on AI Gateway when you route to Novita. The discount is available to Vercel Pro customers through August 11. To get the discounted rate, set the model to deepseek/deepseek-v4-flash or deepseek/deepseek-v4-flash-0731 and put Novita first with the order option: If Novita can't serve the request, it falls back to other providers at the standard rate. After August 11, the model stays available at standard rates with no markup. Create an API key in the AI Gateway section of your dashboard, or try the model first in its playground. Read more ## Behind the Flame: Nicole Hussein DevFeed: [Behind the Flame: Nicole Hussein]() Original publisher: [Read original article]() Author: Megan Batterbury Published: 2026-07-30T14:00:00Z Content type: article Language: en Sources: [The incident.io Blog]() Topics: [incident]() Tags: [collaboration](), [customers](), [engineering](), [incident](), [incident-channel](), [incident-management](), [incident-response](), [on-call](), [outage](), [platform](), [post-mortem](), [product](), [slack-incident](), [technical]() ### AI overview This Behind the Flame profile introduces Nicole Hussein, a Product Engineer at incident.io. It describes her work across product specifications, technical scoping, implementation, customer conversations, and incident-related features, including customizable alert-message templates and ongoing development of the on-call product. ### Source excerpt Meet Nicole Hussein, Product Engineer here at incident.io. 🔥 ## Introducing Enterprise Flexible Commitment for Vercel Marketplace DevFeed: [Introducing Enterprise Flexible Commitment for Vercel Marketplace]() Original publisher: [Read original article]() Author: Hedi Zandi Published: 2026-07-30T00:00:00Z Content type: release Language: en Sources: [Vercel News]() Topics: [Vercel](), [Supabase](), [MongoDB](), [Redis]() Tags: [cost](), [customers](), [documentation](), [enterprise](), [infrastructure](), [integrations](), [mongodb](), [pricing](), [redis](), [vercel]() ### AI overview Vercel now allows Enterprise customers to use part of their Flexible Commitment for eligible resources purchased through the Vercel Marketplace. The initial supported partners include Neon, Supabase, MongoDB, and Redis, with more providers planned. ### Source excerpt Enterprise customers can now apply a portion of their Flexible Commitment toward eligible resources purchased through the Vercel Marketplace. With Flex Commit support, eligible Marketplace cost can draw directly from your existing commitment making it easier to provision the infrastructure and services your applications need. We're rolling this out with an initial set of Marketplace partners, including Neon, Supabase, Mongodb and Redis, with support for more providers coming. Eligible integrations are marked with a Flexible Commitment Eligible badge on their Marketplace page. With Marketplace Flex Commit you can: Use committed Enterprise spend for eligible Marketplace resources Eliminate separate credit card or procurement workflows Provision and manage third-party services directly from the Vercel Marketplace Track Marketplace usage alongside the rest of your Enterprise commitment This is the first step toward making the Marketplace a seamless part of the Enterprise experience. To learn more, read our pricing page documentation and reach out to your Account Manager. Read more ## IoTorero joins Works with Home Assistant DevFeed: [IoTorero joins Works with Home Assistant]() Original publisher: [Read original article]() Author: Miranda Bishop Published: 2026-07-09T00:00:01Z Content type: news Language: en Sources: [Home Assistant]() Topics: [Home Assistant](), [Internet of things](), [Hardware](), [Open Source](), [Code](), [GitHub]() Tags: [community](), [customers](), [devices](), [firmware](), [github](), [hardware](), [internet-of-things](), [iot](), [manufacturing](), [open-source](), [products](), [remote-access](), [research-development](), [smart-home](), [works-with-home-assistant]() ### AI overview IoTorero joins the Works with Home Assistant program with seven certified devices pre-flashed with ESPHome. The company focuses on open source smart home hardware, including smart plugs and relays, and publishes device configuration files on GitHub. ### Source excerpt The Works with Home Assistant program powers up this month as we welcome our new partner, IoTorero! 🎉 Experts in pre-flashed smart home hardware, IoTorero bring the very first ESPHome-ready smart plugs and relays to the program (and that's not all). IoTorero enters the ring If you've spent any time browsing pre-flashed smart home tech online, there's a good chance you've come across IoTorero. And if you haven't, let us introduce you! Founded in 2020, the company (formerly Athom Technology) was tinkering with ESPHome right out of the gate. Their new name is a nod to the Internet of Things (IoT), but unlike standard IoT gadgets that stop working if your internet drops or a company closes its servers, IoTorero champion open source firmware. Other smart devices run manufacturer-written software, which is tuned to work well with Home Assistant for certification to the program. IoTorero go a step further to make sure their tech is accessible for all: all seven of their certified devices are pre-flashed with ESPHome, meaning there's no installation required - the devices will integrate into your Home Assistant setup straight out of the box. And because their devices are genuinely open, you can always tweak and customize them if you want to. "Since inception in 2020, IoTorero (Athom Technology) has been dedicated to the research, development, and manufacturing of open source smart home hardware products. We provide Home Assistant users with high-quality devices pre-flashed with ESPHome firmware. By joining the Works with Home Assistant program, we ensure that customers can select and purchase our products with complete confidence." - Aiden Tang, CTO and Co-Founder, IoTorero That same spirit of openness carried over to last year's Community Day, where IoTorero donated a stack of samples for attendees to try - a gesture we loved to see, and one that speaks to how seriously they take supporting our community 💪. It shows up in their approach to code, too: IoTorero maintain a pu ## How CockroachDB and IBM LinuxONE Rockhopper 5 Power Resilient AI Infrastructure DevFeed: [How CockroachDB and IBM LinuxONE Rockhopper 5 Power Resilient AI Infrastructure]() Original publisher: [Read original article]() Author: Kyle Basile Published: 2026-07-07T00:00:00Z Content type: article Language: en Sources: [Cockroach Labs]() Topics: [AI Infrastructure](), [NVIDIA DGX](), [CockroachDB](), [ibm](), [Databases](), [AI Development]() Tags: [ai](), [ai-infrastructure](), [availability](), [cockroachdb](), [concurrency](), [consistency](), [customers](), [data](), [digital](), [distributed](), [engineering](), [enterprise](), [failover](), [financial](), [ibm](), [identity](), [identity-and-access](), [identity-and-access-management](), [infrastructure](), [security]() ### AI overview The article explains how enterprise AI workloads increase requirements for continuous data availability, high concurrency, real-time decision-making, and elastic scaling. It presents IBM LinuxONE Rockhopper 5 and CockroachDB as infrastructure and data-platform components for resilient AI applications, including semantic retrieval, embeddings, agent memory, and transactional consistency. ### Source excerpt Why does AI require a new approach to infrastructure? ## Inside the Nu Young Apprentice Program 2026 DevFeed: [Inside the Nu Young Apprentice Program 2026]() Original publisher: [Read original article]() Author: Nubank Editorial Published: 2026-07-06T14:00:00Z Content type: article Language: en Sources: [Nubank]() Topics: [Job](), [Learning](), [Process]() Tags: [company](), [customers](), [interviews](), [job](), [learning](), [life-at-nu](), [process]() ### AI overview Nubank's 2026 Young Apprentice Program offers early-career participants opportunities to learn through real projects, collaborate with teams, and take on responsibilities. The article outlines a unified selection process involving a CodeSignal online test, a problem-solving exercise, and leadership interviews. ### Source excerpt Written by: Nubank Editorial 1. The First Step in Your Career Rarely in life does a young person get the chance to start their career at one of the fastest-growing technology companies in the world. Nubank is a dynamic place that moves fast and is always full of real challenges -- exactly the kind of [...] The post Inside the Nu Young Apprentice Program 2026 appeared first on Building Nubank. ## Behind the Flame: Ellie Cherrill DevFeed: [Behind the Flame: Ellie Cherrill]() Original publisher: [Read original article]() Author: Megan Batterbury Published: 2026-07-02T14:00:00Z Content type: article Language: en Sources: [The incident.io Blog]() Topics: [coding](), [incident](), [Slack]() Tags: [coding](), [cto](), [customers](), [incident](), [incident-channel](), [incident-management](), [incident-response](), [on-call](), [outage](), [post-mortem](), [slack](), [slack-incident]() ### AI overview This profile follows Ellie Cherrill, a Product Engineer at incident.io, describing her rapid-paced work, which is focused largely on coding and collaboration. She discusses customizing Slack alert messages for customers and contributing to the On-Call system, where changes must be assessed for their impact across the product. ### Source excerpt Meet Ellie Cherrill, Product Engineer here at incident.io. 🔥 ## Conversation design: How to make your AI Agent communicate like your team DevFeed: [Conversation design: How to make your AI Agent communicate like your team]() Original publisher: [Read original article]() Author: Fred Walton Published: 2026-06-18T16:55:07Z Content type: article Language: en Sources: [The Intercom Blog]() Topics: [AI Agent](), [Artificial Intelligence](), [Support]() Tags: [agent](), [ai](), [ai-agent](), [ai-agent-blueprint](), [ai-automation](), [communication](), [context](), [customer](), [customer-experience](), [customer-service](), [customers](), [designer](), [experience](), [process](), [responses](), [structure](), [support](), [teams](), [trust](), [voice]() ### AI overview This article explains how conversation design helps an AI Agent communicate consistently with a support team. It covers voice, tone, response structure, adapting language to customer context, and designing smooth handoffs to human support representatives. An Intercom example reports that a warmer opening message increased CSAT from 72.8% to 78.4%. ### Source excerpt If nobody on your team owns how your AI Agent communicates, it defaults to sounding like an LLM. Conversation design is the discipline that fixes that. ## BrowserStack wins 2026 Top Rated Award from TrustRadius DevFeed: [BrowserStack wins 2026 Top Rated Award from TrustRadius]() Original publisher: [Read original article]() Author: BrowserStack Team Published: 2026-06-18T08:37:16Z Content type: article Language: en Sources: [BrowserStack Blog]() Topics: [Testing](), [Software Testing](), [browser](), [Automation](), [Accessibility]() Tags: [2026](), [accessibility](), [automation](), [automation-testing](), [browser](), [company](), [customers](), [reviews](), [software-testing](), [testing]() ### AI overview BrowserStack announces that it received the 2026 TrustRadius Top Rated Award, its fourth consecutive win since 2023. The article cites a trScore of 8.4 out of 10 and more than 260 verified reviews, with recognition across accessibility testing, automation testing, cross-browser testing, functional testing, and test management. ### Source excerpt We are so excited to share that authentic, verified feedback from our customers has earned us a 2026 Top Rated Award by TrustRadius! ## Customers over control: how we measure On-call reliability DevFeed: [Customers over control: how we measure On-call reliability]() Original publisher: [Read original article]() Author: Mike Fisher Published: 2026-05-28T16:29:00Z Content type: article Language: en Sources: [The incident.io Blog]() Topics: [SRE](), [Availability](), [site-reliability-engineering](), [nginx](), [Amazon Web Services](), [API](), [Network](), [incident]() Tags: [2025](), [api](), [availability](), [aws](), [customers](), [http](), [incident](), [incident-channel](), [incident-management](), [incident-response](), [load-balancer](), [metrics](), [network](), [on-call](), [outage](), [post-mortem](), [slack-incident](), [sre]() ### AI overview This article explains how incident.io measures the reliability of its On-call product from the customer's perspective. It focuses on two critical functions, defines SLIs and monthly SLOs, and describes monitoring at the GCP load balancer, alerting, replicated components, and lessons from an AWS outage. ### Source excerpt Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers. ## Behind the Flame: Maggie Baxter DevFeed: [Behind the Flame: Maggie Baxter]() Original publisher: [Read original article]() Author: Megan Batterbury Published: 2026-05-21T14:00:00Z Content type: article Language: en Sources: [The incident.io Blog]() Topics: [incident management](), [incident]() Tags: [2026](), [company](), [customers](), [incident](), [incident-channel](), [incident-management](), [incident-response](), [outage](), [partner](), [post-mortem](), [slack-incident](), [tech]() ### AI overview Maggie Baxter, a Solutions Engineer at incident.io, describes her work helping technology companies evaluate and implement the company's incident management platform. She discusses relationship-building with prospects and customers, collaboration across the organization, the company-wide offsite, and incident.io's culture of care and personalized customer engagement. ### Source excerpt Meet Maggie Baxter, Solutions Engineer here at incident.io. 🔥 ## Seven Rules for Building an AI-Native Software Factory DevFeed: [Seven Rules for Building an AI-Native Software Factory]() Original publisher: [Read original article]() Author: Adam Gordon Bell Published: 2026-05-21T13:00:00Z Content type: opinion Language: en Sources: [Pulumi]() Topics: [Artificial Intelligence](), [AI Development](), [Development](), [Software Engineering](), [Amazon Web Services]() Tags: [agentic-ai](), [agents](), [ai](), [ai-agents](), [aws](), [building](), [customers](), [engineering](), [esc](), [governance](), [infrastructure-as-code](), [pulumi-neo](), [software-development]() ### AI overview Ewan Dawson describes seven rules for building and operating an AI-native software factory, based on Compostable AI's experience. The article argues that organizations should redesign software workflows around autonomous agents, start with a focused team, involve governance and compliance early, and remove risks by changing the problem rather than adding controls. ### Source excerpt Ewan Dawson is CTO of Compostable AI, where five engineers run an AI-native software factory: nineteen clients, custom AWS deployments, most of them shipped within a day of contract signing. This article is adapted from his recent Pulumi webinar, and covers rules in more depth than we had time for on stage. For the past twenty years, I've viewed software development as a craft. The best engineers drew on decades of experience to get every function right. But two years into the agentic AI revolution, I realised software is going to look more like a factory than a craft. The economics have changed. We can't treat code as bespoke anymore. To scale, we have to think industrial -- use the tools to ship more value with fewer engineers. I joined Compostable AI soon after it was founded 2.5 years ago, and I built the engineering org AI-native from day one. The technology has come a long way since then, and so has my understanding of what AI-native actually means. Here are seven rules I keep coming back to. An AI software factory is a software operation where autonomous agents write and ship most of the code. The engineers stop writing it by hand and spend their time deciding what gets built and talking to customers. The rules below are our rules for building and running an AI-native software factory. 1. Transform, don't enhance Going AI-native isn't an upgrade to your existing process. If you treat AI as a way to hand your developers smarter tools, you leave most of the value on the table. You get the leverage by rebuilding how you write software -- and the culture and processes around it. I know that's a tall order for a large, mature engineering org. My advice: start small. Pick one team or one business area and run it as a fully AI-native function. Take what you learn and roll it out from there. And do the political work early, especially with your Governance, Risk, and Compliance function. Get GRC on your side early. Otherwise AI becomes a compliance fight instead of a st ## Running Multiple Brands on One Billing Stack: A Holding Company Guide DevFeed: [Running Multiple Brands on One Billing Stack: A Holding Company Guide]() Original publisher: [Read original article]() Author: Ayush Agarwal Published: 2026-05-09T00:00:00Z Content type: tutorial Language: en Sources: [Dodo Payments Blog]() Topics: [Software as a service](), [Transactions]() Tags: [architecture](), [b2b](), [billing](), [customers](), [guide](), [merchant-of-record](), [operations](), [reconciliation](), [saas]() ### AI overview A guide to running multiple brands through one billing stack and verified business. It explains how brands can share legal, compliance, payout, fee, tax, and processor arrangements while maintaining separate customer-facing identities and brand-specific transaction records. ### Source excerpt How holding companies and multi-product SaaS run several brands on one verified business: shared payouts, separate logos and descriptors, and clean transaction filing. ## Subscription Upgrade and Downgrade Proration: Billing Math, Modes, and Edge Cases DevFeed: [Subscription Upgrade and Downgrade Proration: Billing Math, Modes, and Edge Cases]() Original publisher: [Read original article]() Author: Ayush Agarwal Published: 2026-05-02T00:00:00Z Content type: tutorial Language: en Sources: [Dodo Payments Blog]() Topics: [Software as a service](), [Finance]() Tags: [billing](), [customers](), [payments](), [saas](), [subscription](), [subscription-billing](), [subscriptions]() ### AI overview A guide to subscription proration that explains how to calculate partial-period charges and credits when customers upgrade or downgrade. It covers immediate and next-cycle proration modes, billing-cycle anchors, and complications involving seats, add-ons, usage allowances, and time zones. ### Source excerpt How proration actually works in subscription billing. Real math, billing modes, edge cases, and what happens when customers upgrade, downgrade, or change cycles mid-period. [Next page]()