# kai-resolve

Published articles for kai-resolve.

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## AI Agents Answer the Easy Tickets. Who Handles the Ones That Need an Engineer?

DevFeed: [AI Agents Answer the Easy Tickets. Who Handles the Ones That Need an Engineer?](<https://devfeed.tech/articles/ai-agents-answer-the-easy-tickets-who-handles-the-ones-that-need-an-engineer-105526.md>)

Original publisher: [Read original article](<https://hackernoon.com/ai-agents-answer-the-easy-tickets-who-handles-the-ones-that-need-an-engineer?source=rss>)

Author: Lukas Böhler

Published: 2026-10-28T16:34:31Z

Content type: article

Language: en

Sources: [HackerNoon](<https://devfeed.tech/sources/hackernoon.md>)

Topics: [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [agentic-coding](<https://devfeed.tech/topics/agentic-coding.md>), [AI-assisted coding](<https://devfeed.tech/topics/ai-assisted-coding.md>), [code analysis](<https://devfeed.tech/topics/code-analysis.md>), [Code review](<https://devfeed.tech/topics/code-review.md>)

Tags: [2](<https://devfeed.tech/tags/2.md>), [3](<https://devfeed.tech/tags/3.md>), [about](<https://devfeed.tech/tags/about.md>), [agent](<https://devfeed.tech/tags/agent.md>), [agents](<https://devfeed.tech/tags/agents.md>), [ai](<https://devfeed.tech/tags/ai.md>), [ai-agents](<https://devfeed.tech/tags/ai-agents.md>), [ai-coding-agents](<https://devfeed.tech/tags/ai-coding-agents.md>), [ai-customer-support](<https://devfeed.tech/tags/ai-customer-support.md>), [bugs](<https://devfeed.tech/tags/bugs.md>), [code](<https://devfeed.tech/tags/code.md>), [coding](<https://devfeed.tech/tags/coding.md>), [coding-tasks](<https://devfeed.tech/tags/coding-tasks.md>), [customer-feedback-management](<https://devfeed.tech/tags/customer-feedback-management.md>), [customer-support-agents](<https://devfeed.tech/tags/customer-support-agents.md>), [developer-productivity](<https://devfeed.tech/tags/developer-productivity.md>), [easy](<https://devfeed.tech/tags/easy.md>), [engineer](<https://devfeed.tech/tags/engineer.md>), [gleap](<https://devfeed.tech/tags/gleap.md>), [kai-resolve](<https://devfeed.tech/tags/kai-resolve.md>), [need](<https://devfeed.tech/tags/need.md>), [source](<https://devfeed.tech/tags/source.md>), [support](<https://devfeed.tech/tags/support.md>), [tasks](<https://devfeed.tech/tags/tasks.md>), [technical](<https://devfeed.tech/tags/technical.md>), [tickets](<https://devfeed.tech/tags/tickets.md>)

### AI overview

Kai Resolve investigates technical support tickets by collecting report context such as logs, device details, click trails and recordings, then tracing the issue through repository code in a sandbox. Optional repository and Postgres access are read-only; findings cite files and lines, and inconclusive cases are retried before the agent asks a teammate for a decision. Investigations can explain expected behavior, link a feature request, or prepare a confirmed bug as a coding task. Kai Code can turn that task into a pull request, but engineers review and merge it; a teammate confirms release before the customer is told it is fixed. Gleap reports 75% of its own requests handled by Kai Resolve; in a hand-graded sample, 70% were correct, 28% partly right, and 2% wrong, with 80% completed without human intervention. Missing connected data and infrastructure issues absent from logs remain difficult.

### Source excerpt

Learn how Gleap built an AI support agent that investigates bugs, reads source code, prepares coding tasks, and helps engineers resolve technical tickets faster