# News & Updates

Published articles for News & Updates.

This is one page of public article previews, not the complete archive. Follow Next page to continue. Summaries are not the original full articles.

## Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents

DevFeed: [Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents](<https://devfeed.tech/articles/announcing-the-2026-ai-sentiment-report-how-end-users-feel-about-ai-agents-9351.md>)

Original publisher: [Read original article](<https://www.intercom.com/blog/the-2026-ai-sentiment-report/>)

Author: Maia Bridi

Published: 2026-09-09T16:44:02Z

Content type: article

Language: en

Sources: [The Intercom Blog](<https://devfeed.tech/sources/the-intercom-blog.md>)

Topics: [AI Agent](<https://devfeed.tech/topics/ai-agent.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>)

Tags: [ai-sentiment](<https://devfeed.tech/tags/ai-sentiment.md>), [customer-service](<https://devfeed.tech/tags/customer-service.md>), [end-user-sentiment](<https://devfeed.tech/tags/end-user-sentiment.md>), [news-updates](<https://devfeed.tech/tags/news-updates.md>)

### AI overview

A research report on end-user sentiment and conditional trust in AI Agents, especially for customer-service queries.

### Source excerpt

We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.

## Announcing Evals and Releases: Evaluate Fin before, during, and after you go live

DevFeed: [Announcing Evals and Releases: Evaluate Fin before, during, and after you go live](<https://devfeed.tech/articles/announcing-evals-and-releases-evaluate-fin-before-during-and-after-you-go-live-9342.md>)

Original publisher: [Read original article](<https://www.intercom.com/blog/announcing-evals-and-releases/>)

Author: Brian Donohue

Published: 2026-08-13T17:33:52Z

Content type: article

Language: en

Sources: [The Intercom Blog](<https://devfeed.tech/sources/the-intercom-blog.md>)

Topics: [AI Agent](<https://devfeed.tech/topics/ai-agent.md>), [AI Research](<https://devfeed.tech/topics/ai-research.md>), [configuration](<https://devfeed.tech/topics/configuration.md>), [releases](<https://devfeed.tech/topics/releases.md>)

Tags: [agent](<https://devfeed.tech/tags/agent.md>), [ai-agent](<https://devfeed.tech/tags/ai-agent.md>), [ai-research](<https://devfeed.tech/tags/ai-research.md>), [evals](<https://devfeed.tech/tags/evals.md>), [evaluation](<https://devfeed.tech/tags/evaluation.md>), [news-updates](<https://devfeed.tech/tags/news-updates.md>), [release](<https://devfeed.tech/tags/release.md>), [releases](<https://devfeed.tech/tags/releases.md>)

### AI overview

Intercom announces Evals and Releases for Fin, paired with Monitors as an eval-driven delivery system. Teams can test Fin with simulated customer conversations, evaluate changes against defined criteria, safely release updates, and monitor live conversations for regressions.

### Source excerpt

Providing a complete evaluation system for Fin, you can now test changes before they go live, roll them out with control, evaluate every live conversation, and have confidence in the experience Fin delivers.

## Salesforce signs definitive agreement to acquire Fin

DevFeed: [Salesforce signs definitive agreement to acquire Fin](<https://devfeed.tech/articles/salesforce-signs-definitive-agreement-to-acquire-fin-9350.md>)

Original publisher: [Read original article](<https://www.intercom.com/blog/salesforce-signs-definitive-agreement-to-acquire-fin/>)

Author: Eoghan McCabe

Published: 2026-06-15T12:33:30Z

Content type: release

Language: en

Sources: [The Intercom Blog](<https://devfeed.tech/sources/the-intercom-blog.md>)

Topics: [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [Large Language Model](<https://devfeed.tech/topics/llm.md>), [Software](<https://devfeed.tech/topics/software.md>), [Software as a service](<https://devfeed.tech/topics/saas.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [ceo](<https://devfeed.tech/tags/ceo.md>), [company](<https://devfeed.tech/tags/company.md>), [fin](<https://devfeed.tech/tags/fin.md>), [llms](<https://devfeed.tech/tags/llms.md>), [news-updates](<https://devfeed.tech/tags/news-updates.md>), [product-launch](<https://devfeed.tech/tags/product-launch.md>), [salesforce](<https://devfeed.tech/tags/salesforce.md>)

### AI overview

Intercom announces that Salesforce has signed a definitive agreement to acquire Fin for approximately $3.6 billion. The transaction is expected to close in the fourth quarter of Salesforce's fiscal year 2027, subject to closing conditions.

### Source excerpt

We're excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B.

## Fin extends Service Agent support to HubSpot and Freshworks

DevFeed: [Fin extends Service Agent support to HubSpot and Freshworks](<https://devfeed.tech/articles/extending-fin-as-the-most-open-agent-platform-9346.md>)

Original publisher: [Read original article](<https://www.intercom.com/blog/extending-fin-as-the-most-open-agent-platform/>)

Author: Paul Adams

Published: 2026-06-09T16:45:42Z

Content type: release

Language: en

Sources: [The Intercom Blog](<https://devfeed.tech/sources/the-intercom-blog.md>)

Topics: [hubspot](<https://devfeed.tech/topics/hubspot.md>), [Support](<https://devfeed.tech/topics/support.md>)

Tags: [agent](<https://devfeed.tech/tags/agent.md>), [apis](<https://devfeed.tech/tags/apis.md>), [cli](<https://devfeed.tech/tags/cli.md>), [customer-experience](<https://devfeed.tech/tags/customer-experience.md>), [docs](<https://devfeed.tech/tags/docs.md>), [fin](<https://devfeed.tech/tags/fin.md>), [fin-for-freshdesk](<https://devfeed.tech/tags/fin-for-freshdesk.md>), [fin-for-hubspot](<https://devfeed.tech/tags/fin-for-hubspot.md>), [helpdesk](<https://devfeed.tech/tags/helpdesk.md>), [hubspot](<https://devfeed.tech/tags/hubspot.md>), [integrations](<https://devfeed.tech/tags/integrations.md>), [mcps](<https://devfeed.tech/tags/mcps.md>), [news-updates](<https://devfeed.tech/tags/news-updates.md>), [platform](<https://devfeed.tech/tags/platform.md>)

### AI overview

Intercom announces that Fin can operate as a Service Agent on top of HubSpot and Freshworks, allowing customers to integrate it without migrating from their existing helpdesk. The article also describes Fin's open-platform approach, including APIs, MCPs, CLI access, and public documentation.

### Source excerpt

Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world's best Agent without migrating off your helpdesk.

## Supabase Launch Week 4

DevFeed: [Supabase Launch Week 4](<https://devfeed.tech/articles/supabase-launch-week-4-645.md>)

Original publisher: [Read original article](<https://supabase.com/blog/supabase-launch-week-four>)

Author: Paul Copplestone

Published: 2022-03-25T07:00:00Z

Content type: article

Language: en

Sources: [Supabase Blog](<https://devfeed.tech/sources/supabase-blog.md>)

Topics: [Supabase](<https://devfeed.tech/topics/supabase.md>), [Front end](<https://devfeed.tech/topics/frontend.md>), [Open Source](<https://devfeed.tech/topics/open-source.md>)

Tags: [announcement](<https://devfeed.tech/tags/announcement.md>), [blog-post](<https://devfeed.tech/tags/blog-post.md>), [community](<https://devfeed.tech/tags/community.md>), [frontend](<https://devfeed.tech/tags/frontend.md>), [launch](<https://devfeed.tech/tags/launch.md>), [news-updates](<https://devfeed.tech/tags/news-updates.md>), [open-source](<https://devfeed.tech/tags/open-source.md>), [updates](<https://devfeed.tech/tags/updates.md>)

### AI overview

Supabase Launch Week 4 previews a week of daily launches beginning March 28, 2022. The schedule includes Community Day, frontend-focused data fetching, enterprise updates, full-stack improvements, and a final announcement, with events available through blog posts, Twitter Spaces, and YouTube.

### Source excerpt

Launch Week 4: One new feature every day for an entire week. Starting Monday 28th March.