# trust and safety

Trust and safety is a field and set of practices used by digital services to manage content and conduct risks, mitigate technology-facilitated abuse, and protect users.

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## Dual-Embedding Trust Scoring

DevFeed: [Dual-Embedding Trust Scoring](<https://devfeed.tech/articles/dual-embedding-trust-scoring-22563.md>)

Original publisher: [Read original article](<https://tech.scribd.com/blog/2026/content-trust-score.html>)

Author: Eric Chang

Published: 2026-02-25T00:00:00Z

Content type: article

Language: en

Sources: [Scribd Tech](<https://devfeed.tech/sources/scribd-tech.md>)

Topics: [trust and safety](<https://devfeed.tech/topics/trust-and-safety.md>), [Embeddings](<https://devfeed.tech/topics/embeddings.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [Machine learning](<https://devfeed.tech/topics/machine-learning.md>), [data](<https://devfeed.tech/topics/data.md>), [datasets](<https://devfeed.tech/topics/datasets.md>), [genai](<https://devfeed.tech/topics/genai.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [content-trust-series](<https://devfeed.tech/tags/content-trust-series.md>), [data](<https://devfeed.tech/tags/data.md>), [dataset](<https://devfeed.tech/tags/dataset.md>), [embeddings](<https://devfeed.tech/tags/embeddings.md>), [featured](<https://devfeed.tech/tags/featured.md>), [generative-ai](<https://devfeed.tech/tags/generative-ai.md>), [machine-learning](<https://devfeed.tech/tags/machine-learning.md>), [machinelearning](<https://devfeed.tech/tags/machinelearning.md>), [pii](<https://devfeed.tech/tags/pii.md>), [privacy](<https://devfeed.tech/tags/privacy.md>), [research](<https://devfeed.tech/tags/research.md>), [scribd](<https://devfeed.tech/tags/scribd.md>), [trust](<https://devfeed.tech/tags/trust.md>), [trust-and-safety](<https://devfeed.tech/tags/trust-and-safety.md>)

### AI overview

Scribd describes a Content Trust Score that combines Generative AI signals, proprietary multilingual embeddings, and classical machine learning to assess the severity of documents violating defined trust and safety pillars. The research covers illegal, explicit, privacy/PII, and low-quality content, using annotated data from roughly 100,000 documents.

### Source excerpt

Scribd is a digital library serving academics and lifelong learners, offering hundreds of millions of documents. This very nature presents a significant concern: content trust and safety. Protecting our library from undesirable and unsafe content is a top priority, but the multilingual and multimodal (text and images) nature of our platform makes this mission very challenging. Also, while third-party tools exist, they often fall short, lacking the nuance to handle our specific trust and safety categories.